Unisys Shines Again with Gold Award for Best Customer Experience in 2024

Unisys Corporation, listed on the New York Stock Exchange under the ticker UIS, has achieved significant recognition once more by winning the Gold Award at the 2024 European Contact Center and Customer Service Awards. This esteemed accolade was awarded for the company's remarkable commitment to enhancing customer experience, marking the third consecutive year that Unisys has been honored in this prestigious category.

The awards ceremony took place in London and was hosted by the European Contact Centre and Customer Service Association (ECCCSA). Unisys stood out among numerous contenders, emphasizing its strong focus on client satisfaction and innovative solutions. The recognition is particularly meaningful as it reflects the company's continuous efforts to optimize client experiences through the deployment of cutting-edge technologies and personalized service delivery.

The success of Unisys' Digital Workplace Solutions global service delivery team was highlighted in the award announcement. This team has been instrumental in transforming the way customer service is approached, ensuring that their practices remain aligned with the evolving expectations of clients. By integrating technology into their service strategy and emphasizing a proactive approach, Unisys is not only meeting but exceeding customer needs consistently.

In addition to its Gold Award triumph, Unisys did not walk away empty-handed, as they were recognized as finalists in three additional prestigious categories: "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration." These nominations further illustrate the organization's dedication to excellence in customer service and its holistic approach to client engagement.

Patrycja Sobera, Senior Vice President and General Manager of the Digital Workplace Solutions unit at Unisys, expressed her gratitude, stating, "We are incredibly honored to receive the Gold Award from the 2024 European Contact Centre Customer Service Awards. This recognition is a testament to the dedication and hard work of our team, who consistently strive to enhance and evolve customer experiences through innovative technology and personalized services. In a highly competitive market, we are proud to lead the way in customer experiences and look forward to driving new standards in the industry."

The achievements of Unisys in 2023 were also noteworthy, as the company previously garnered two awards from ECCCSA: a Silver Award for "Outsourced Contact Centre of the Year" and a Bronze Award for "Best Customer Experience (Large Team)." These accomplishments set a strong foundation, highlighting Unisys' commitment to delivering exceptional service in the customer support landscape.

The ECCCSA has been honoring remarkable achievements in customer service for 24 years, maintaining rigorous standards and recognizing the best among the best. The 2024 ceremony celebrated outstanding professionals from across 44 countries and honored excellence in 30 meticulously judged categories, thus affirming Unisys' place in the upper echelons of customer service.

As customer expectations evolve, Unisys remains dedicated to providing top-tier digital workplace experiences, ensuring that their innovative solutions continue to resonate in the marketplace. The company steadfastly maintains its reputation for excellence in digital transformation, pushing the boundaries of possibility for over 150 years.

To learn more about Unisys and how it continues to help organizations redefine their operational frameworks with technological advancements, visit their official website where insights into their diverse range of solutions, from cloud computing to AI and digital workplace services, are available.

For more detailed information about the European Contact Centre and Customer Service Awards, including the complete list of winners across all categories, visit the ECCCSA's official website. Unisys’ ongoing commitment to improving customer experience will undoubtedly lead to even more accolades in the future, as they set new industry standards in customer service excellence.