Launching Comprehensive Support for Local Government DX Initiatives

Comprehensive Support for Local Government DX Initiatives

The General Incorporated Association for Local Government DX Promotion (GDX), based in Minato, Tokyo, is excited to announce the launch of its "Local Government DX Support Service." This initiative aims to tackle the common obstacles faced by local authorities across Japan, particularly in terms of information collection and vendor selection as they advance their digital transformation (DX) efforts.

The Need for Local Government DX Support

As the momentum for DX adoption rises nationwide, many local governments—especially smaller ones with limited staff and budget—struggle with several challenges, including:

- Uncertainty about where to start with DX initiatives.
- Difficulty in gathering information on best practices from other municipalities.
- The need for unbiased recommendations on the most suitable vendors for their unique challenges.
- Lack of understanding of how to implement cutting-edge technologies like generative AI.
- Questions regarding budget allocation and grant application processes.

These challenges can lead to an overwhelming reliance on specific vendors, along with the potential mismatch of services that do not align with the unique needs of each local authority.

Features of the Local Government DX Support Service

To address these issues, GDX serves as a vital platform connecting public members (134 local governments) and companies equipped with diverse solutions (97 supporting members). With over 1,200 consultations to date and ongoing research activities, GDX is well-positioned to offer tailored support to individual local governments.

1. Objective Matching from a Neutral Position

GDX employs staff specialists who conduct thorough interviews, enabling them to clarify vague concerns into specific challenges. With a broad network of supporting members, they can neutrally identify and match appropriate vendors capable of solving the issues at hand. As of 2024, GDX has successfully facilitated over 700 matching cases.

2. Rich Insights from Research and Case Studies

GDX regularly conducts in-depth surveys on various facets of DX across local governments, including generative AI, disaster prevention, and hometown tax initiatives, producing valuable reports. This enables GDX to provide practical insights based on current trends and advanced case studies from other municipalities.

3. Comprehensive One-Stop Support

The service goes beyond mere vendor introductions; it includes a deep dive into challenges, assistance with defining requirements, and consultation on relevant grants and subsidies, continuously supporting governments through their process of overcoming obstacles.

Notable Support Case Studies

Through the service, several solutions have emerged across different domains:

CASE 1: Streamlining Operations with Generative AI (A Village)

- Challenge: The municipality desired to enhance efficiency using generative AI, but struggled to find services that met security requirements in an LGWAN environment.
- Support: GDX facilitated the identification of a suitable vendor that could meet LGWAN-ASP compliance.
- Outcome: The implementation was successfully initiated while maintaining security protocols, enhancing document creation efficiency.

CASE 2: Enhancing Resident Services with LINE and AI (B Town)

- Challenge: The local government faced an overwhelming number of resident inquiries, exhausting staff capacity and failing to utilize their official LINE account.
- Support: GDX connected them with a vendor that specializes in AI-driven chatbots for local governments.
- Outcome: Project discussions commenced, aiming to alleviate staff burdens and enhance resident accessibility.

CASE 3: Revitalizing Hometown Tax Donations (C City)

- Challenge: The city struggled to generate effective promotions, resulting in stagnant donation amounts.
- Support: Collaboration with a data analytics and marketing specialist allowed for targeted promotions and strategic planning.
- Outcome: A reevaluation of their approach led to an increase in donation amounts year-over-year.

Free Online Consultation for Local Governments

GDX offers an online platform for local governments to engage in free consultations regarding DX initiatives. Whether it’s to gather information or exchange ideas, any inquiry, big or small, is welcome. Consultations can be arranged via Zoom or similar platforms. For more information and to schedule a consultation, please visit the following link:

- Contact GDX Office:

Phone: 03-6683-0106
Email: [email protected]
Website: GDX Contact Page

GDX is committed to fostering sustainable community development through digital transformation partnerships, providing a bridge between local governments and solution providers. Your queries and concerns about implementing DX in your municipality are welcomed—reach out today!