#Customer Service #Stevie Awards #Beyond Finance

Beyond Finance Shines at the American Business Awards

Beyond Finance has made a remarkable mark in the financial services industry by being awarded the Gold Stevie® Award for Customer Service Department of the Year at the 23rd Annual American Business Awards. This accolade reflects Beyond Finance's dedication to enhancing its customers' experience through empathetic support as they navigate their financial journeys.

Commitment to Client Support

Employing one of the nation’s largest specialized teams, Beyond Finance's Client Success Team consists of more than 300 members dedicated to providing 24/7 assistance to clients striving to overcome debt. Notably, many team members have walked the same path as their clients, offering unique insights and genuine understanding to every conversation.

In an effort to continuously improve its service, Beyond Finance launched specialized empathy training for its employees, accruing over 500 collective hours of training in its first year. This approach emphasizes that debt carries an emotional burden, allowing team members to connect deeply with clients and approach each case with compassion.

Lou Antonelli, Chief Operating Officer of Beyond Finance, stated, “Debt is more than a financial issue. It carries emotional weight that demands human understanding. Our team members lead with compassion guided by personal experience, professional training, and an unwavering commitment to helping empower clients throughout their journeys.”

Exceptional Results and Customer Satisfaction

The Stevie Awards judges specifically noted Beyond Finance's impressive client satisfaction rates and long-term financial impact. Clients reported an increase in their financial health scores from an average of 5.9 before joining Beyond Finance to 8.2 after graduation from the program. Furthermore, the company boasts a remarkable Net Promoter Score (NPS) of 80, a 10-point improvement since 2023, indicating a strong level of customer loyalty and satisfaction.

Vanessa Hering, EVP of Strategy and Operations, reflected on the uniqueness of Beyond Finance's client interactions: “The Client Success Team is at the heart of what makes Beyond Finance's approach to debt consolidation both unique and effective. Our team meets clients where they are with the goal of resolving questions on the first contact. Every conversation is a chance to build trust and move our clients' goals forward.”

Integrative Financial Wellness Support

Beyond Finance's comprehensive approach even includes weekly webinars hosted by accredited financial therapists aimed at improving clients' financial literacy and wellness. This level of support underscores Beyond Finance's vision of not just addressing immediate financial issues but fostering long-term planning and security for its clients.

As the company continues to innovate and provide tailor-made solutions, it has also received accolades for transparency and exceptional customer interaction, including three ConsumerAffairs' inaugural