#Japan #Tokyo #AI Translation #Rakus Corporation #Inbound Response System

Enhancing Inbound Communication with AI-Driven Translation

Rakus Corporation, headquartered in Shibuya, Tokyo, is set to revolutionize inbound customer service with the launch of its AI translation feature in the inquiry automation system, "Rakuraku Jidou Outai," starting July 15, 2026. This advancement aims to alleviate the language dependency often felt by businesses handling multilingual inquiries and enhance efficiency in communication.

Background of AI Translation Feature Release

As the influx of international customers continues to rise due to globalization, many users of "Rakuraku Jidou Outai" have expressed difficulties with receiving inquiries in multiple languages. Companies have reported concerns such as inconsistent quality of responses based on individual language skills, increased workload from switching to external tools, and apprehensions about the accuracy of translations.

To address these challenges, the "Rakuraku Jidou Outai" has introduced a comprehensive solution that includes automatic translation of received inquiries and replies, as well as a unique reverse translation feature. This effectively eliminates the reliance on language proficiency, empowering users to handle inbound communications more confidently and efficiently.

Overview of AI Translation Functionality

Designed specifically for businesses struggling with multilingual email communications, this AI translation feature allows users not only to translate incoming emails and their replies but also to confirm the nuance of translated texts through reverse translation—all within the "Rakuraku Jidou Outai." This integration reduces anxiety surrounding inbound interactions while also optimizing the overall response process. Here’s how it works:

1. Automatic Translation of Incoming Emails: The system detects emails in approximately 40 languages, including English, Chinese, and Korean. It automatically translates these communications into Japanese, providing instant understanding without the need for external translation tools.

2. One-Click Translation of Reply Texts: After drafting a response in Japanese, users can easily translate it into the original language of the inquiry with just one click. The translation results are displayed alongside a reverse translation to Japanese, allowing users to verify that the intended message is conveyed accurately before sending.

With these features in place, businesses can now engage with international customers without the constant worry of miscommunication.

Upcoming Seminar on AI Translation Feature

Given the rise in inbound demands and the globalization of operations, many businesses find themselves inundated with emails requiring multilingual responses. Are you facing challenges such as:

• - Limited staff capable of handling foreign inquiries?
• - Anxiety over whether translated messages convey the correct nuances?
• - Time wasted toggling between translation tools and email applications?

The newly integrated AI translation feature of "Rakuraku Jidou Outai" is poised to address these pressing issues. We will be hosting a seminar on July 7 at 1 PM to showcase how businesses can leverage AI for seamless multilingual email responses without switching to external translation services or relying solely on language skills. Participants will gain insights through live demonstrations, illustrating the efficiency of AI-assisted customer interactions.

For more information and to register for the seminar, please visit the following link: AI Translation Feature Seminar.

About "Rakuraku Jidou Outai"

Developed and marketed by Rakus, the "Rakuraku Jidou Outai" system (formerly known as Mail Dealer) ranks as the number one inquiry automation software for 17 consecutive years, consistently utilizing AI functions to repurpose past interaction data as valuable knowledge resources. This not only automates the inquiry response process based on historical records but also visualizes response situations to prevent oversights and delays, greatly improving inquiry management efficiency.

Since its inception in 2001, Rakus has continuously evolved the system in line with customer needs, resulting in over 9,000 implementations to date, solidifying its status in the market.

For more details about our products, please visit the official website: Rakuraku Jidou Outai Product Page.

Company Information

• - Company Name: Rakus Corporation
• - Location: 5-27-5 Sendagaya, Shibuya, Tokyo
• - Established: November 1, 2000
• - Capital: ¥378.37 million
• - Representative: Takanori Nakamura
• - Business: Cloud Service Operations
• - Website: Rakus Corporation

For Inquiries:
Rakus Corporation, Rakuraku Cloud Front Office Business Marketing Department
Contact Person: Yukiko Yamamori
Email: [email protected]