Fuel Retailers Advocate for Enhanced Consumer Experience in NEVI Guidance
Fuel Retailers Advocate for Enhanced Consumer Experience in NEVI Guidance
In a pivotal moment for the electric vehicle (EV) infrastructure landscape, prominent fuel retailers, including NATSO, SIGMA, and the National Association of Convenience Stores (NACS), have come forward to recommend crucial modifications to the U.S. Department of Transportation's (DOT) National Electric Vehicle Infrastructure (NEVI) program. This initiative aims to create a robust national network of EV charging stations, enhancing the charging experience for consumers across the nation.
Collaborative Efforts to Address Challenges
On August 28, 2025, these organizations expressed their support for the DOT's recent efforts to tackle existing issues within the NEVI grant program. By urging further enhancements to the final NEVI guidance, they emphasize the importance of creating a user-friendly network of charging stations that provide consistent and reliable services to EV drivers. The proposed framework encourages state transportation departments to prioritize applications that co-locate EV chargers with essential amenities such as restrooms and food services, ensuring that users have access to comforting facilities during their charging experience.
David Fialkov, Executive Vice President of Government Affairs for NATSO and SIGMA, stated, "The NEVI program succeeds when we prioritize consumer experience in the refueling process. People prefer not to charge their vehicles in isolated areas; instead, they desire the same comfort and convenience that accompany traditional fuel pumps across the country." His remarks highlight the need for a cohesive network of charging locations that mirrors the current fuel retail landscape, where safety and customer service take precedence.
Key Recommendations for Improvement
NATSO, SIGMA, and NACS presented several strategic recommendations to the U.S. DOT to strengthen the NEVI program further:
1. Site Ownership and Amenities: The groups advocate that state NEVI plans prioritize projects where site hosts are both owners and operators of the EV charging infrastructure. This model, when paired with the availability of essential amenities, aligns with the expectations of modern drivers who seek safety, convenience, and comfort while charging.
2. Prompt Fund Release: States should swiftly release funds for projects that align with the NEVI guidance. Any inconsistency with the established parameters should lead to a reassessment of award allocations to streamline the development of consumer-focused infrastructure.
3. Criteria for Completion: Clarification is recommended regarding how the Federal Highway Administration (FHWA) determines when alternative fuel corridors (AFCs) are considered fully operational. This verification must include a robust network of charging stations that complement the state highway systems.
4. Unrestrictive Financial Framework: It is essential to avoid imposing caps on the return on investment or revenue-sharing obligations. Such limitations could deter private businesses from pursuing NEVI grants, ultimately affecting the growth of the EV refueling network.
5. Support for Existing Charging Infrastructure: The organizations propose that expansion at current charging sites be accommodated to meet the demand, especially considering the high utilization rates among Interstate travelers.
6. Maintain Rest Area Prohibitions: It is crucial to uphold the prohibition on EV charging stations at rest areas to protect private investments in charging infrastructure and maintain healthy market competition.
Industry-Wide Support for NEVI
The retail fuel sector has shown significant commitment to the NEVI program by participating actively across nearly all states. According to Matt Durand, Deputy General Counsel for NACS, implementing a market-oriented strategy will stimulate private investments in alternative refueling infrastructures nationwide. Such advancements will ultimately result in a solid and consumer-oriented refueling network that prioritizes driver convenience.
As the transportation landscape continues to evolve, the advocacy for enhancing consumer experiences in EV charging infrastructure sets the stage for a greener and more accessible future. By responding to consumer needs and expectations, fuel retailers aim to create an integrated network that seamlessly supports the transition to electric vehicles while providing the safety and convenience drivers expect during their journeys.
About the Organizations
Founded in 1960, NATSO serves as the trade association for the travel center and truck stop industry in America, providing legislative representation and resources. SIGMA, established in 1958, represents the interests of gasoline marketers and retailers across the U.S. and Canada. NACS has been a leading association for convenience and fuel retailers since 1961, supporting over 1,000 retail member companies. Together, these organizations are committed to enhancing the refueling experience for consumers across the nation.
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