#United States #Newark #J.D. Power #Customer Satisfaction #Public Service Electric

PSEG Maintains Top Customer Satisfaction Ranking

Public Service Electric & Gas, commonly known as PSEG, has once again been celebrated as the leading utility provider in the East region for residential electric customer satisfaction, according to the latest J.D. Power 2025 Customer Satisfaction Study. This accolade marks the fourth consecutive year that PSEG has secured this prestigious position, reinforcing its dedication to delivering exceptional service.

In a survey that evaluated feedback from over 127,000 residential customers, PSEG triumphed in various critical areas, including safety, reliability, problem resolution, and overall customer experience. This study not only recognized PSEG as the top performer in the East for residential electric utilities, but it also placed the company among the top three in all customer segments for electric and gas services.

A Commitment to Reliability and Service

PSEG's ascent to the top of the rankings is attributed to its steadfast focus on providing reliable power and outstanding customer service. The utility has continuously invested in efficiency-enhancing technology and infrastructure improvements aimed at bolstering system reliability. As consumers' energy needs evolve, PSEG is adapting to meet these challenges while ensuring that energy remains affordable and accessible.

Dave Johnson, Senior Vice President and Chief Customer Experience Officer at PSEG, stated, “We work hard every day to be a trusted energy advisor for our customers. Our goal is to keep bills low while offering tools that enable families to save energy and money.” This dedication to customer-centric service is a driving force behind PSEG’s sustained success.

Community Engagement and Initiatives

Throughout 2025, PSEG has intensified efforts to enhance the customer experience while keeping operational costs down. The company participated in over 450 community events, ensuring that customers have access to various payment assistance programs, such as the Low Income Home Energy Assistance Program (LIHEAP). This program assists eligible customers in managing their energy bills effectively.

In addition to direct support, PSEG has launched an impressive suite of energy efficiency initiatives. To date, nearly 465,000 customers have participated in these programs, collectively saving over $720 million on their utility bills. Such programs include home energy assessments, appliance rebates, and the PSEG Marketplace, providing customers with ample opportunities to reduce energy consumption and save money.

Focus on Innovation and Future Improvements

PSEG’s concerted efforts extend beyond just customer satisfaction rankings. The utility is investing in innovative programs designed to manage energy usage and costs more effectively, ensuring that New Jersey’s residents can depend on reliable service both now and in the future. Through ongoing advancements, PSEG is committed to enhancing the energy infrastructure essential for the state's homes, businesses, and communities.

In summary, PSEG's continuously secured top ranking in J.D. Power’s customer satisfaction study underscores its unwavering commitment to delivering high-quality service and innovative solutions tailored to customer needs. As one of the nation’s largest utilities, PSEG stands out as a leader in the energy sector and remains dedicated to creating a sustainable and dependable energy future for New Jersey.

For more information on PSEG's programs and initiatives, visit their websites tailored for residential and business customers respectively: residential and business.