IVY System's New Initiative to Prevent Special Fraud in Hokkaido

New Initiative Against Special Fraud by IVY System

IVY System Co., Ltd., based in Suwa City, Nagano Prefecture and led by President Shinichiro Tanaka, has recently announced its new contract with Hokkaido Police to initiate a calling service aimed at raising awareness about special fraud. This program is set to commence in June 2026 and is part of a broader strategy to combat the alarming rise in fraudulent schemes, especially those targeting vulnerable senior citizens.

1. Background of the Initiative

In recent years, various kinds of special fraud, such as refund fraud, impersonation scams, and bogus fee claims, have become significant social issues. Notably, scams impersonating police officers have escalated, significantly impacting the elderly population. Recognizing the severity of the situation, Hokkaido Police have intensified their efforts to alert local residents about these scams and initiated measures to prevent such incidents from occurring.

IVY System has extensive experience in customer service, particularly in handling calls from senior citizens in the mail order field, emphasizing patient communication. We prioritize understanding and empathy in our interactions—what we term "supportive communication." Over time, we've gathered valuable insights into effective communication with the elderly. However, as incidents of special fraud have proliferated, many potential victims express hesitancy in responding to unknown calls, leading to a general atmosphere of suspicion surrounding all telephonic communications. This trend extends to genuine inquiries regarding products and customer support, thereby eroding trust in the legitimacy of communication within the industry.

Our team views the expertise we've built in senior citizen communication and our proficiency in managing public sector operations as instrumental in supporting this initiative. This partnership aims to contribute to preventing special fraud and fostering a safe communication environment for everyone.

2. Scope of Services

IVY System's operations will encompass direct calls to residents in the target areas, designed specifically to raise awareness regarding special fraud. The key components of our service include:

- Alerts about common tactics used in special fraud
- Advising residents on how to recognize and respond to suspicious calls and visits
- Disseminating vital information for fraud prevention
- Providing resources for those in need of counseling regarding such scams

While carrying out these calls, we will focus on delivering clear and reassuring information, such as guidance on reporting any fraudulent calls to the police, ensuring that residents feel secure rather than alarmed. Quality communication is our primary objective to enhance trust in these interactions.

3. Future Prospects

Looking ahead, IVY System is dedicated to continuing its support for governmental bodies and public sectors, tackling pressing social issues through effective communication strategies. We plan to extend our efforts towards preventing special fraud, particularly affecting the elderly, and to promote initiatives that enhance safety and well-being in the community leveraging our contact center expertise.

4. Contact Information

For inquiries regarding this initiative, please reach out to:

IVY System Co., Ltd.
6F NBF Ikebukuro East, 3-4-3 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013
Tel: 03-5958-2266
Fax: 03-5958-2174
Website: IVY System Official Website
Web Marketing Department Contact: Naeshiro