Bell System 24 Achieves 'PLATINUM' Rank in White Company Certification

Bell System 24 Achieves Prestigious 'PLATINUM' Rank in White Company Certification

Bell System 24, headquartered in Minato City, Tokyo, has recently been honored with the highest certification rank, 'PLATINUM', by the Japan Next-Generation Enterprises Promotion Organization, commonly referred to as the White Foundation. This prestigious certification is the only one of its kind in Japan, independently evaluating companies based on a set of 70 questions designed to assess their commitment to becoming 'white companies'.

The evaluation framework is divided into seven indicators: business model/productivity, diversity & inclusion, flexible work styles, health management, talent development/job satisfaction, risk management, and compliance with labor laws. Each company is assessed comprehensively and allocated into one of five ranks, namely 'PLATINUM', 'GOLD', 'SILVER', 'BRONZE', or 'REGULAR'. Last year, Bell System 24 received the 'GOLD' rank and has now successfully ascended to the 'PLATINUM' level by emphasizing continuous improvement across these indicators.

Over the past year, the company has made significant strides particularly in three key areas: talent development/job satisfaction, flexible working arrangements, and diversity & inclusion. Among the initiatives that contributed to this achievement are the introduction of a 'Career Map System' to support unique career development and training, and a 'Work Share System' aimed at alleviating the burdens of managerial staff who face work constraints due to childcare or caregiving responsibilities.

Moreover, Bell System 24 has established human resource policies benefitting employees with same-sex partners and registered domestic partnerships. The company has also implemented programs to encourage the societal participation of employees with disabilities, such as a café operated by disabled staff and a LED garden initiative, thereby creating an inclusive workplace where every employee can thrive authentically.

Moving forward, Bell System 24 is determined to maintain its focus on nurturing a work environment where diverse employees feel secure and can contribute effectively over the long term. The company is committed to fostering a culture that champions innovation and supports an inclusive workforce.

Since its inception in 1982 as Japan's first fully-fledged call center service provider, Bell System 24 has built a communication infrastructure that connects various enterprises with consumers, establishing industry standards in the BPO sector centered around contact centers. They continue to evolve as a comprehensive BPO partner by merging their advanced human resources with cutting-edge technology. Bell System 24 accelerates the business evolution of its clients by promoting digital transformation (DX) that innovates customer experiences and optimizes business processes, ultimately enhancing corporate competitiveness for the future.

As a driving force under the purpose of 'Supporting societal richness through innovation and communication', Bell System 24 is committed to creating new solutions that meet societal needs and contribute to realizing a sustainable society.

For more information about Bell System 24, visit Bell System 24.

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