The Illuminating Company and Ohio Edison Recognized as 2024 Business Customer Champions
In a significant recognition, FirstEnergy Corp.'s electric utilities, The Illuminating Company and Ohio Edison, have been honored as the 2024 Business Customer Champions by Escalent, a renowned data analytics and consulting firm in the energy sector. This accolades emphasizes the companies' dedication to fostering strong and positive relationships with business clients in their service areas across Ohio.
Conducted as part of Escalent's comprehensive Utility Trusted Brand and Customer Engagement study, the evaluation encompasses a holistic review of numerous essential factors that contribute to customer satisfaction. It assesses energy providers across the United States, measuring criteria such as customer trust, satisfaction with services, and contributions to community support. Out of 78 utilities evaluated, The Illuminating Company and Ohio Edison distinguished themselves as exceptional service providers, emerging among just 24 utilities recognized as Business Customer Champions.
Torrence Hinton, President of FirstEnergy Ohio, expressed pride in this achievement, acknowledging, "We know that powering businesses is crucial to supporting the communities where we live and work. We are deeply honored to be a trusted partner to the business community and remain focused on providing safe, reliable power while innovating solutions that help them succeed." This sentiment resonates with the growing need for dependable energy providers that can support local businesses and ensure their growth.
The report identified several standout aspects of The Illuminating Company and Ohio Edison, including:
A noteworthy finding from Escalent’s study pointed out that the Business Customer Champions showed considerable excellence in serving smaller businesses, particularly those earning less than $500,000 annually. This focus reflects an understanding of the unique challenges faced by smaller enterprises, ensuring that they receive tailored support from their energy providers.
Michelle Henry, FirstEnergy's Senior Vice President of Customer Experience, emphasized the company's commitment to being a reliable energy partner, stating, "We continuously work to be a trusted energy partner to our customers. We are committed to understanding the unique needs of businesses and providing them with the tools and resources they need. Strengthening these partnerships is central to how we help businesses thrive in the communities we serve."
The business customers of The Illuminating Company and Ohio Edison can utilize various digital tools and resources to effectively manage their electric accounts. Among these is the Business Energy Analyzer, designed to help users optimize their energy consumption, available on their respective websites.
Ohio Edison serves a broad customer base of over one million across 34 counties in Ohio, ensuring that businesses have access to reliable energy solutions. Meanwhile, The Illuminating Company caters to roughly 755,000 clients in Ashtabula, Cuyahoga, Geauga, Lake, and Lorain counties.
In addition to energy provisions, FirstEnergy Corp. is recognized for its strong focus on integrity, reliability, and operational excellence through its various electric distribution companies. This caring approach and commitment to providing communities with exceptional electrical services solidify their status as leaders in the energy industry. As they continue to innovate and meet the evolving needs of their business customers, FirstEnergy remains poised to be a cornerstone of success for Ohio's business ecosystem.
Conducted as part of Escalent's comprehensive Utility Trusted Brand and Customer Engagement study, the evaluation encompasses a holistic review of numerous essential factors that contribute to customer satisfaction. It assesses energy providers across the United States, measuring criteria such as customer trust, satisfaction with services, and contributions to community support. Out of 78 utilities evaluated, The Illuminating Company and Ohio Edison distinguished themselves as exceptional service providers, emerging among just 24 utilities recognized as Business Customer Champions.
Torrence Hinton, President of FirstEnergy Ohio, expressed pride in this achievement, acknowledging, "We know that powering businesses is crucial to supporting the communities where we live and work. We are deeply honored to be a trusted partner to the business community and remain focused on providing safe, reliable power while innovating solutions that help them succeed." This sentiment resonates with the growing need for dependable energy providers that can support local businesses and ensure their growth.
The report identified several standout aspects of The Illuminating Company and Ohio Edison, including:
- - Exceptional customer service
- - Implementation of tools and programs aimed at energy savings for businesses
- - Support in emergency preparedness for their clients
- - Commitment to the safety of employees and local communities
- - Transparency in billing, making it easier for businesses to comprehend and manage their expenses
- - Personalized communication, aligning with customer preferences for information delivery
- - Streamlined business processes, making transactions convenient for customers
A noteworthy finding from Escalent’s study pointed out that the Business Customer Champions showed considerable excellence in serving smaller businesses, particularly those earning less than $500,000 annually. This focus reflects an understanding of the unique challenges faced by smaller enterprises, ensuring that they receive tailored support from their energy providers.
Michelle Henry, FirstEnergy's Senior Vice President of Customer Experience, emphasized the company's commitment to being a reliable energy partner, stating, "We continuously work to be a trusted energy partner to our customers. We are committed to understanding the unique needs of businesses and providing them with the tools and resources they need. Strengthening these partnerships is central to how we help businesses thrive in the communities we serve."
The business customers of The Illuminating Company and Ohio Edison can utilize various digital tools and resources to effectively manage their electric accounts. Among these is the Business Energy Analyzer, designed to help users optimize their energy consumption, available on their respective websites.
Ohio Edison serves a broad customer base of over one million across 34 counties in Ohio, ensuring that businesses have access to reliable energy solutions. Meanwhile, The Illuminating Company caters to roughly 755,000 clients in Ashtabula, Cuyahoga, Geauga, Lake, and Lorain counties.
In addition to energy provisions, FirstEnergy Corp. is recognized for its strong focus on integrity, reliability, and operational excellence through its various electric distribution companies. This caring approach and commitment to providing communities with exceptional electrical services solidify their status as leaders in the energy industry. As they continue to innovate and meet the evolving needs of their business customers, FirstEnergy remains poised to be a cornerstone of success for Ohio's business ecosystem.
Topics Energy）
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