#Paris #France #SoftAtHome #Always'ON #Reconnexion Flash

Introduction

In a groundbreaking partnership, SoftAtHome — a leading independent software provider specializing in broadband solutions — has joined forces with Orange to introduce the Always'ON service. This innovative technology aims to ensure uninterrupted internet connectivity for households across France, even in the event of fiber outages.

The Always'ON Service

The Always'ON feature works seamlessly with Orange's new Reconnexion Flash service. By leveraging smartphone connectivity, the service provides a backup internet solution that requires no additional hardware or complex installation, disrupting the traditional approach to connectivity during outages.

How It Works

When a fiber connection fails, the service automatically detects the disruption via the Livebox, and connects to the customer's smartphone hotspot. This swift transition allows all household devices to remain online without any need for reconfiguration. Whether users are working on their laptops, streaming videos on smart TVs, or using connected devices, the internet service continues to run smoothly.

Advantages Over Traditional Backup Solutions

Previously, backup solutions often relied on external hardware such as 4G dongles or mobile routers. Turns out, they were cumbersome, requiring significant setup time and technical know-how. With the implementation of Always'ON, fear of disruption can become a thing of the past. Users can quickly initiate their smartphone's hotspot through a simple on-screen QR code scan on their Livebox, with an accompanying web tutorial guiding them through the necessary steps.

User Experience

The design of the Always'ON service prioritizes ease of use. No mobile application, VPN, or server setup is required — the entire process from disruption detection to connectivity restoration is completed within minutes. Once the smartphone is detected, the connection is established automatically, allowing uninterrupted service during outages. Once fiber service is restored, the system seamlessly shifts back to the primary connection, disconnecting from the mobile network without user intervention.

Insights from Orange

As highlighted by Laurence Thouveny, Executive Vice President for Customer Experience at Orange, the Reconnexion Flash service is designed to enhance customer satisfaction during critical moments. By providing customers with a swift solution to maintain internet connectivity, Orange aims to reinforce its commitment to reliable network performance.

The Broader Implications of Always'ON

For broadband operators, customer disruptions often lead to significant dissatisfaction, impacting brand perception and loyalty. With the introduction of Always'ON, SoftAtHome emphasizes the importance of maintaining a positive user experience, even during challenges like outages. As pointed out by Arnaud Bellivier de Prin, Managing Director at SoftAtHome, maintaining online connectivity via the user’s smartphone adds substantial value, ensuring that operators retain control of the user experience while offering a robust fall-back solution.

About SoftAtHome

SoftAtHome is at the forefront of broadband technology, offering eight key solutions, including connectivity, security, video streaming, and analytics services aimed at enhancing the home digital experience. Their products are implemented in over 30 million homes and millions of mobile devices worldwide, with a dedicated team focused on innovation and contributing to open-source initiatives.

For those interested in improving their home internet experience and staying connected during outages, the Always'ON service presents a reliable, easy-to-use solution that meets today’s connectivity demands.

For more information, visit SoftAtHome's official website.