Joint Development of AI Pre-Counseling Service for Job Seekers by Persol Innovation and PeopleX

Introduction

On November 1, 2025, Persol Innovation Inc. and PeopleX Corp. will begin utilizing their jointly developed AI pre-counseling service for job seekers through the recruitment service 'Pitaten'. With the vision 'Work and Smile', Persol Innovation aims to support young and inexperienced job seekers by providing pre-counseling through AI instead of traditional career advisors.

Background of AI Pre-Counseling Implementation

Traditionally, Pitaten has relied on human career advisors to guide young job seekers and inexperienced career changers, using technology like AI to enhance this support. Meanwhile, PeopleX has developed various AI-driven solutions targeting recruitment and human resource challenges. By combining their strengths, the two companies introduced the 'AI Mock Interview' early in their collaboration, supporting candidates' selection preparation. This prompted the idea to implement AI in the pre-counseling process as well, leading to the development of the 'AI Pre-Counseling' system over six months.

How AI Pre-Counseling Works

The newly created AI Pre-Counseling system offers candidates an opportunity to receive counseling from AI before the official meeting with their career advisor. Previously, candidates had to enter their preferences and backgrounds through a form before the consultation—a step that is now replaced by an interactive conversation with the AI. This allows candidates to engage in pre-counseling anytime, including nights and weekends, while they can articulate their strengths and core values without needing to fill out forms.

Furthermore, based on feedback from over 100 job seekers who used the AI mock interview service, the AI avatar has been significantly improved in the way questions are phrased and ordered, making conversations easier and more accessible. The content captured by the AI is shared with career advisors, enabling them to delve deeper into candidates' preferences and values during the main consultation, resulting in tailored job proposals.

Features of AI Pre-Counseling

1. Relaxing Experience

AI’s role in the pre-counseling process is clearly communicated, creating a relaxed environment where candidates can share their genuine thoughts and concerns easily.

2. Tailored Design

The service incorporates easy-to-answer, fact-based questions reflecting the experiences of young job seekers and those in essential work sectors. This natural conversation helps gather information for career advisors' proposals.

3. Comprehensive Support for Job Searching

Apart from pre-counseling, the system extends support for resume crafting, aptitude assessments, and AI presentations that provide insights about various job roles.

4. 24/7 Availability

The convenience of 24/7 access allows users, regardless of their busy schedules, to prepare for their main consultations whenever it suits them.

Future Prospects

Riki Hoshino, the business leader at Pitaten, expressed hopes that AI pre-counseling will alleviate anxiety in job seeking and foster comfortable registration experiences. Future improvements include advanced AI feedback and aptitude diagnosis, as well as support for mock interviews and career planning. The aim is to create a seamless support system for candidates, potentially even automating the creation of resumes from AI dialogues.

About Persol Innovation Inc.

Founded in April 2019, Persol Innovation aims to innovate within the Persol group. Their 'Pitaten' service focuses on recruiting young candidates and those seeking essential work roles, while also providing tools such as 'HITO-Link' for HR management and marketing.

About PeopleX Corp.

With a mission to empower individuals in the workforce, PeopleX develops AI solutions like the 'PeopleX AI Interview' and offers management consulting services. Their goal is to tackle challenges in the Japanese labor market through innovative support for both candidates and enterprises.

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