#Japan #Tokyo #Virtual Human #Aww #ConvoHuman

SB C&S and Aww Join Forces for Virtual Human Technology

In an exciting development for the digital communication landscape, SB C&S has announced a partnership with Aww Co., Ltd., a company known for its innovative virtual human technology. Under this distributor agreement, SB C&S will begin offering the software 'ConvoHuman On-premises' starting October 2, 2025. This solution aims to enhance the quality of customer service by leveraging virtual humans within on-premises environments.

Addressing Customer Service Challenges

In today’s fast-paced world, companies face the challenge of delivering high-quality customer service with limited resources. This is where the need for advanced solutions becomes critical. As businesses increasingly adopt digital transformation (DX), a significant focus has turned toward creating more personalized and engaging customer experiences. Traditional chatbots often fall short when it comes to understanding emotional nuances and maintaining brand consistency. This is why virtual humans are gaining traction across various sectors, including tourism, finance, healthcare, and municipal services.

SB C&S's 'ConvoHuman On-premises' is particularly well-suited for industries that handle sensitive data, such as finance, healthcare, government agencies, and manufacturing. This software allows organizations to meet strict security requirements while enhancing customer interaction quality. Its capability to integrate with various generative AI solutions enables the virtual human to adapt to the specific needs of different organizations, transforming dialogues into more sophisticated and tailored interactions.

Key Features of ConvoHuman On-Premises

1. Conversational Virtual Human: Users can engage with the virtual human through voice interaction. The system recognizes spoken words and converts them into text, generating customized responses. This text is then transformed back into natural-sounding speech, synchronized with animated facial movements, which are displayed in real-time on various platforms.

2. Integration with On-Premises LLM Products: When combined with optional on-premises large language model (LLM) products, the software can send queries transformed into prompts to the LLM. The responses received from the LLM are converted into speech, allowing for seamless and natural interactions with users.

For further product details, customers can visit ConvoHuman’s official website. Any inquiries regarding the product can be directed to the customer support team via email at [email protected].

Aww's Commitment to Security and Partnership

Takahiro Moriya, President of Aww, expressed the company's commitment to meeting their clients’ need for secure virtual human solutions, stating, "We have heard numerous requests from security-conscious customers who wish to implement a reliable on-premises system. 'ConvoHuman On-premises' is designed with a secure environment in mind, offering flexibility for AI model swaps and feature enhancements. We aspire to be a partner that adds value over time, evolving our technology continuously. We are honored to partner with SB C&S, a trusted ally, to deliver human-like conversational experiences safely across businesses, facilities, and communities in Japan."

About Aww Co., Ltd.

Based in Meguro, Tokyo, Aww Co., Ltd. has dedicated over a decade to researching 3DCG technology that captures human movement and expression authentically. The company prides itself on its comprehensive creative capabilities, encompassing development, technical expertise, production, direction, and storytelling. By harnessing the power of virtual humans and AI, Aww aims to unlock human potential and create groundbreaking storytellers for the new era. Their vision aligns perfectly with their commitment to transforming digital interaction.

For more information about Aww, visit their official website at Aww Tokyo.

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