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Nagarro Recognized as a CX Star Performer in Digital Engineering Services

Nagarro, an acknowledged leader in AI transformation and engineering, has received significant recognition in the field of digital engineering services. The company has been awarded the title of CX Star Performer in the 2026 ISG Star of Excellence™ Digital Engineering Services study, consolidating its status as a driving force in this competitive sector.

The accomplishments stem from Nagarro's extensive work with top-tier enterprises globally. ISG (Information Services Group), the firm behind this prestigious recognition, evaluates service providers through comprehensive customer surveys that assess their performance in the tech and business services arenas. Nagarro's commitment to delivering substantive value in its services allows it to stand out.

Overview of Nagarro's Strengths

In this latest study, Nagarro was noted for its robust approach, merging product strategy with experience design, engineering, and AI capabilities aimed at streamlining product innovation and refining digital platforms. The company's initiatives in cloud-native modernization, alongside AI-infused experience design, further underline its leadership in the digital engineering landscape.

Achieving a customer experience score of 93.05, Nagarro significantly surpassed the industry average score of 86.59, demonstrating its exceptional service quality and commitment to client satisfaction. Furthermore, being recognized as a leader in Augmented Design and R&D Services as well as in Integrated Platform and Application Services for mid-size providers is a testament to Nagarro’s innovative approach and effectiveness in the sector.

Fluidic Intelligence Framework

Nagarro's recognition as a leader is also attributed to its Fluidic Intelligence framework, a distinctive strategy combining advisory-led product strategies with value mapping. This proactive approach ensures that Nagarro delivers quantifiable benefits to its clients, enhancing their operational and strategic capabilities. Implementing a Fluidic Software Development Life Cycle (SDLC) that integrates agile workflows into development further boosts its efficiency and responsiveness to client needs.

Expert Endorsement

According to Srinivasan P N, Senior Lead Analyst at ISG, "Nagarro's dominance in Digital Engineering comes from its leadership in Augmented Design and R&D Services. Its engineering-first philosophy, coupled with a design-led approach and AI-centric execution, empowers enterprises to swiftly build, modernize, and scale their digital products and platforms with durability. Nagarro continues to redefine market standards in Intelligent Operations and Connected Experience via AI-driven automation and a service model anchored in platforms."

Adding to this, Rahul Mahajan, CTO of Nagarro, commented on the industry's shift towards enterprise Agentic transformation. He noted a growing demand for strategic partnerships that can guide enterprises through their operational journeys. Emphasizing that true maturity in this domain demands specialized advisory approaches and integrated governance frameworks, he articulated Nagarro’s commitment to shaping its vision through effective AI change management.

Importance of Recognition

These accolades reflect a rising trend among enterprises seeking partners who can effectively intertwine comprehensive digital engineering expertise with AI competencies at scale. Nagarro’s focused efforts in aiding clients to modernize their platforms and speed up product development signify its pivotal role in crafting more adaptive and forward-thinking digital businesses.

Conclusion

As the landscape of digital transformation continues to evolve, Nagarro stands ready to tackle the challenges ahead by leveraging its engineering capabilities and advisory strengths. With an employee base of approximately 18,500 across 40 countries, Nagarro is poised not just to meet but exceed the demands of organizations looking to innovate sustainably and gain competitive market advantages. For those interested in navigating the complexities of digital transformation, Nagarro emerges as a strong ally in this era of rapid change.