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Suncorp Honored with Duck Creek's 2026 Standard of Excellence Award

In a significant recognition of its commitment to innovation in the insurance industry, Suncorp has been awarded the prestigious Duck Creek Standard of Excellence Customer Award for 2026. This award is presented by Duck Creek Technologies, a renowned leader in insurance technology, during their flagship conference, Formation '26, held in Orlando, Florida, from April 27 to 29.

The award acknowledges organizations that excel in leveraging Duck Creek's solutions to transform their operations and achieve high levels of innovation within the industry. Suncorp's efforts to modernize its core insurance systems through the Duck Creek OnDemand platform are at the heart of this accolade.

A Transformative Initiative

Suncorp's multi-year initiative dubbed the Digital Insurer Program aims to enhance various aspects of its insurance offerings, including home, motor, and commercial insurance. By adopting Duck Creek's suite of integrated solutions—Policy, Billing, Rating, and Clarity—the company has successfully transitioned to a more digital-first model.

Enhancing Customer Experience

This transition aims to provide customers with streamlined, efficient, and innovative digital experiences. By simplifying product structures and employing enhanced risk-based pricing, Suncorp ensures a smooth and quick quote-and-buy process for consumers. As a result, operational efficiency is significantly improved across high-demand lines of business.

The first successful deployment of the Digital Insurer Program was achieved with AA Insurance in New Zealand, and the rollout is currently in progress for AAMI, Suncorp's leading Australian consumer brand.

Acknowledgment from Leadership

Katherine Carmody, Executive General Manager of Digital Insurer at Suncorp, emphasized the importance of this recognition. "The first deployment of our Digital Insurer program was a crucial milestone in our ongoing transformation journey," said Carmody. She highlighted the strength of Suncorp's partnership with Duck Creek, stating that the recognition underscores the progress made toward future-proofing their insurance solutions. Carmody expressed enthusiasm for the advancements that could benefit customers and the overall business.

Chris McCloskey, Chief Operating Officer at Duck Creek, remarked on Suncorp's achievements, stating, "Digital Insurer highlights the impact of a well-executed, cloud-based transformation at scale. Their work showcases how insurers can modernize their core systems, refine their pricing strategies, and significantly enhance the experience for both customers and employees."

About Suncorp

Suncorp stands as a leading trans-Tasman insurer, catering to millions across Australia and New Zealand through an array of well-known insurance brands. Their extensive portfolio ranges across various insurance products, including home, motor, and commercial offerings.

With a steadfast commitment to innovation and tailored customer experiences, Suncorp continues to invest heavily in digital technologies and modern platforms. Their Digital Insurer initiative not only represents an ongoing commitment to efficiency but also aims to offer more customizable, accessible insurance options as customer expectations evolve.

About Duck Creek

Duck Creek Technologies serves as the intelligent backbone for many leading insurers. Their platform simplifies the full insurance lifecycle, including essential functions like underwriting, policy management, billing, claims, and payments. This adaptability enables insurance carriers to launch products more rapidly, respond to market changes efficiently, and expand with confidence.

For more information about Duck Creek solutions, visit www.duckcreek.com and follow them on LinkedIn and X.