#USA #Firstsource #Avasant #Sourcepoint #Palm Bay, Florida

Firstsource Earns Leader Recognition in Avasant's Mortgage Business Process Transformation 2025 RadarView

Firstsource Solutions Limited has once again proven its caliber as a leader in the realm of mortgage business process transformation, having achieved this prestigious accolade in Avasant's RadarView™ for the second consecutive year. Known for delivering comprehensive business process management services, Firstsource, which is part of the RP-Sanjiv Goenka Group, stands out due to its strong performance through its US-based mortgage arm, Sourcepoint, Inc.

The recognition by Avasant is particularly significant, as it highlights organizations that have demonstrated ongoing excellence in practice maturity, innovative investments, and their ability to set industry standards in creativity and execution. Sourcepoint has been acknowledged for its profound expertise in end-to-end mortgage transformation, proving itself adept at handling various facets such as origination, servicing, and default management.

Firstsource's commitment to technology-led transformation is notably evidenced by its platform-driven, Business Process as a Service (BPaaS)-enabled delivery model. This innovative approach integrates intelligent automation, analytics, and skilled domain professionals, effectively driving operational excellence across the mortgage landscape. Through leveraging advanced technologies like Artificial Intelligence (AI), Firstsource not only enhances compliance but also significantly improves borrower experiences.

An important aspect of this recognition is the client-centric flexibility baked into its engagement models, allowing Firstsource to collaborate deeply with both lenders and financial technology firms. This collaborative spirit accelerates the modernization necessary for today's rapidly changing mortgage sector.

Vivek Sharma, the Head of BFS, CMT, and Emerging Geos at Firstsource, expressed his excitement over this recognition. He emphasized how Sourcepoint harmonizes deep mortgage expertise with an innovative, client-friendly approach to deliver real impacts in the industry. As the mortgage sector continues to evolve amid increasing delinquencies and heightened regulatory pressures, Firstsource's focus on simplifying complexity and enhancing borrower outcomes has positioned it as a vital player.

Aditya Jain, Research Leader at Avasant, further reiterated the significance of Firstsource's achievement. He pointed out that the mortgage industry is witnessing swift transformations and that Firstsource's AI-first strategy leverages proprietary platforms to provide intelligence and automation throughout the mortgage value chain.

Firstsource's UnBPO™ model further underlines its distinct approach, combining licensed global fulfillment with comprehensive mortgage domain expertise and AI-driven workflow intelligence. This coordination not only optimizes costs but also improves processing speed and quality at scale. With operations licensed in all 50 states, Sourcepoint manages the processing of over 2 million mortgage loans each year and interacts with 10 million customers, showcasing the company’s significant regulatory strength and operational scale.

As the mortgage landscape rapidly transforms, Firstsource is dedicated to creating long-term value by merging Sourcepoint's mortgage expertise with BPaaS platforms and Centers of Excellence. Their strategic vision is aimed at aiding lenders and financial technology companies in modernizing operations while ensuring compliance and fostering superior borrower experiences at a scalable level. With their innovative solutions, Firstsource is shaping the future of mortgage operations.

For those interested in understanding more about Firstsource and its innovative practices in the mortgage industry, a downloadable copy of the report can be accessed from their official site. Firstsource's unwavering commitment to delivering tangible results while addressing challenges within the mortgage sector makes it a benchmark for excellence and innovation in business process management.

About Firstsource

Firstsource Solutions Limited is a prominent global provider of business process solutions across various sectors, including healthcare, financial services, and retail. Their unrivaled dedication to employing cutting-edge technologies and domain-specific knowledge facilitates effective problem-solving for clients worldwide.

About Sourcepoint

Sourcepoint, under Firstsource’s umbrella, is a reputable leader in residential mortgage services. It specializes in blending technology and expert solutions to refine operations and elevate customer experiences during the entire mortgage lifecycle. The aim is to navigate industry challenges and seize growth opportunities effectively through proactive collaboration and proven capabilities.