#Japan #Microsoft Copilot #AI-native #Chiyoda, Tokyo #Persol Works

Transforming Business Operations with AI

In a groundbreaking initiative, PERSOL Works Switch Consulting, a division of the PERSOL Group, has introduced the innovative service "Switch → AI-Native with Copilot." Launched to assist organizations in leveraging Microsoft 365 Copilot for transformative business operations, this new service takes a comprehensive approach, spanning the entire journey from initial implementation to operational success.

This service builds on the AI transformation support brand "Switch → AI-Native," which was unveiled on August 26. It aims to identify specific challenges companies face in utilizing Copilot, providing tailored solutions that facilitate adoption, drive business results, and support comprehensive deployment across entire organizations. By transitioning from merely "using" Copilot to establishing a complete framework that generates tangible outcomes, this initiative aims to revolutionize operational efficacy.

Background of the Service Launch

With the proliferation of generative AI, the adoption of Copilot is gaining momentum across various enterprises. However, challenges such as limited user engagement, inadequate efficiency improvements, and unstructured knowledge management have surfaced. Many businesses are unsure how to effectively integrate generative AI into their operations. Key hurdles include implementing AI within business processes, designing user permissions, and establishing operational guidelines.

The service acknowledges these challenges and positions itself not merely as a means of introducing Copilot technology, but as a strategic partner to facilitate value-driven utilization, cementing the technology's place in everyday operations and contributing to measurable business success.

Service Overview

The "Switch → AI-Native with Copilot" service is designed to assess each client's utilization of Copilot, spotlighting both engagement levels and obstacles. This diagnostic approach enables personalized support and recommendation strategies tailored to individual corporate needs as follows:

1. Comprehensive Copilot Training: Conducting an inventory of business processes and identifying which tasks suit AI integration. This helps clarify the issues that should be prioritized for AI implementation, leading to actionable implementation plans.

2. Basic Copilot Studio Training: This initial session focuses on learning the fundamentals of constructing AI agents within Copilot Studio. Participants gain insights into prompt modification and variable comprehension, laying a solid foundation for practical applications.

3. Intermediate Copilot Studio Training: Building on basic concepts, this session delves into connecting AI agents with Power Automate for more refined business automation flow. Attendees will also learn about improvement cycles, enhancing efficiency across various operations.

4. Personalized Training: Providing one-on-one support from instructors who guide participants in real-time agent development within their respective workplaces. This offers valuable feedback and helps cultivate effective knowledge bases through tailored evaluations.

5. Agent Implementation Support: For successful integration of agents tailored to specific business processes, this supportive initiative guides clients through a structured five-step approach, ensuring alignment with existing practices while innovating for new tasks.

Success Stories: Reporting Agents for Individual Activities

One of the significant breakthroughs has been the development of reporting agents that utilize AI to enhance employee activity reporting. By facilitating dialogue with AI, these agents standardize the quality of reporting and introspection through inquiry and further exploration. Additionally, they automate the reporting process,Thus, creating a system that enables the reuse of knowledge acquired from trial and error, contributing to a collective learning experience.

Future Outlook

Under the "Switch → AI-Native" brand, PERSOL Works Switch Consulting aims to offer holistic assistance that extends beyond tool selection and implementation. This involves reengineering business processes and organizational frameworks, ensuring that AI integration is sustainable and contributes to productivity enhancements across all levels of an organization.

For more details on the "Switch → AI-Native with Copilot" service, visit PERSOL Works Consulting. To learn more about the new "Switch → AI-Native" brand, check out Switch → AI-Native.

Please note that Microsoft 365 Copilot is a trademark of Microsoft Corporation. The services offered by PERSOL Works Switch Consulting are not endorsed or recommended by Microsoft Corporation.

Responsible Executive Comments

Toshio Oshima, General Manager of AI & Business Automation at PERSOL Works Switch Consulting explains the significance of this transition:
"Seeing AI evolution merely as a tool upgrade or as a starting point for organizational change is crucial. The difference in perspective will determine the future strength of companies. As AI transitions from answering questions to autonomous work execution, our services are designed to rethink business processes comprehensively. By supporting training, agent development, and company-wide rollout, we aim to expand AI utility from individual efficiency to collective departmental accomplishments."

About PERSOL Works Switch Consulting

To learn more, visit PERSOL Works Consulting. PERSOL Works Switch Consulting is dedicated to resolving various HR challenges through strategic design, system implementation, and improving data utilization and operational practices. By harnessing the strengths of the PERSOL Group in addressing people and organizational issues, we aim to transform the way we work through innovative consulting in operations and technology.