#Japan #Tokyo #Customer Satisfaction #DMM TV #Subscription Service

DMM TV Shines in 2025 Customer Satisfaction Rankings

DMM TV, operated by DMM.com, has recently achieved remarkable recognition in the entertainment industry by securing the second position in the 2025 Oricon Customer Satisfaction Survey for subscription-based video streaming services. This survey, which has been conducted since 2006, evaluates user satisfaction based on responses from actual service users. The results were compiled and published by Oricon Inc., further validating the quality and appeal of DMM TV's offerings.

In recent years, DMM TV has made significant strides in enhancing service quality and expanding its content lineup to satisfy a broader audience. Since its launch in December 2022, DMM TV has focused on improving user experience and increasing customer satisfaction while striving to meet the diverse needs of its customers effectively.

Breakdown of Customer Satisfaction Rankings

According to the results of the survey, DMM TV ranked second, coming in just behind Netflix. The rankings are as follows:
1. Netflix
2. DMM TV
2. U-NEXT
4. Amazon Prime Video
4. Hulu

This solid standing reflects DMM TV's commitment to providing an extensive range of entertainment choices and excellent service quality. The full report of the survey can be accessed here.

Success in Anime Streaming Service Category

Additionally, DMM TV has been honored as the best anime streaming subscription service for the third consecutive year by MyBest. The evaluation considered several factors including cost-effectiveness, content variety, and user-friendliness. Such recognition not only highlights DMM TV's strengths in the anime domain but also underscores the growing appreciation for its overall service in the realm of subscription video services.

The award periods from MyBest were:

• - September 2023
• - September 2024
• - September 2025

The detailed analysis comparing various anime subscription services can also be found here.

High Satisfaction Ratings in Key Areas

DMM TV has earned commendable satisfaction scores in two significant areas: cost performance and the richness of its anime content lineup.

Cost Performance

Offering a competitive monthly subscription rate of 550 yen (with a slight increase to 650 yen for registrations via the App Store and Google Play), DMM TV stands out in the industry for its remarkable value. Despite this economical pricing, DMM TV showcases the second-largest library of domestic video content availability, boasting a diverse mix of original, new, and classic titles that far exceed expectations for the price point.

Anime Content Richness

DMM TV continues to solidify its position in the anime streaming domain, enjoying a ranking of #1 in the availability of new anime series for two consecutive years. The platform currently features approximately 6,300 anime titles, providing users with an outstanding selection that includes not just new releases but also beloved classics.

DMM TV's diligent commitment to content expansion and user satisfaction places it in a favorable position in the subscription video market, where customer preferences continually evolve.

Global Recognition in Overall Customer Satisfaction

Moreover, DMM TV has claimed the top spot in the 2025 Customer Satisfaction Rankings for subscription video services conducted by GMO Research & AI, adding another accolade to its impressive list of achievements. The comprehensive report is available here.

About DMM TV

DMM TV, which focuses on anime as a primary offering, also presents a wide array of content across various genres, including variety shows, theater productions, dramas, and films. With the competitive monthly fee, subscribers gain access to an impressive assortment of titles and exclusive content.

For more information on DMM TV, visit the official DMM TV website or sign up for DMM Premium. Also, DMM TV can be followed on various social media platforms, including Twitter and YouTube.

Conclusion

DMM TV's consistent dedication to quality content and customer satisfaction has not only earned it accolades from users but also established its reputation in the competitive streaming market. With a strong focus on enhancing user experience, the platform is poised for continued growth and success in providing delightful entertainment experiences for its audience.