#United States #Automotive Industry #Kansas City #Todd Hayes #Auto Hospitality

Todd Hayes at VISION 2025: A Revolutionary Shift in Automotive Service

On March 6, 2025, Todd Hayes, the Chief Operating Officer of Adams Automotive and Auto Shop Answers, is set to deliver a transformative presentation at VISION 2025 in Kansas City, MO. Titled "How Can This Be Wrong?", Hayes aims to challenge traditional practices within the automotive service sector. His session will unveil an innovative approach known as Auto Hospitality, designed to enhance customer experiences and drive operational excellence.

A Proven Model for Success

Under Hayes' leadership, Adams Automotive has established an impressive track record, generating more than $50 million annually from just eight high-performing locations. Each site consistently averages over $500,000 in revenue per month, showcasing the viability of his methods. Even smaller operations equipped with only two bays and four lifts are realizing revenues approaching $400,000 monthly, emphasizing a scalable and profitable business model.

Introducing Auto Hospitality

Hayes is set to share impactful strategies aimed at achieving service excellence and sustainable growth, offering business owners a reliable framework to follow. The philosophy behind Auto Hospitality revolves around reversing the industry's frequent negatives into positive experiences, facilitating a shift in mindset that embraces a customer-first approach.

Key Takeaways from the Session

The session promises high-energy insights, uncovering essential practices for building a successful automotive shop. Here are some strategies Hayes recommends:

• - Daily Take5 Business Model Training: Prioritizing consistency to ensure excellence in service delivery.
• - Answer the Phone and Say Yes: Viewing every call as an opportunity to engage customers positively.
• - Send a Virtual Shop Tour: Building trust with transparency right from the first interaction.
• - Strong Meet and Greet: Providing a VIP experience for every customer as they enter.
• - Take Intake Photos: Ensuring a seamless repair process through thorough documentation.
• - New Customer Introduction: Demonstrating the shop's strengths from the onset.
• - Shop Tour: Showing customers around the facility enhances their confidence in the service.
• - Complete Customer Information: Essential for follow-up and marketing efforts.
• - Speed of Service: Accelerating service initiation by beginning inspections immediately.
• - Thorough Inspection Process: Utilizing comprehensive checks to ensure accuracy and effectiveness in service.
• - Focus on Primary Issues First: Addressing the most pressing concerns before moving onto additional issues.
• - Leverage Technology: Incorporating video inspections, AI tools, and resources like Carfax to enhance communication and efficiency.
• - Emphasize Teamwork: Aligning Front of House and Back of House staff for superior service.

The Future of Automotive Service

Hayes contends that too often, the industry is stifled by its own hesitation—indicated by responses like "No, we're closed on weekends" or "No, we can't accommodate you today." He believes in embracing a Yes mentality that encourages business growth and customer satisfaction. By promoting Auto Hospitality, Hayes is calling for a paradigm shift that ensures customers leave satisfied while fostering a thriving business environment.

Event Details and More

For those looking to deepen their understanding of innovative customer service in the automotive sector, joining Hayes in his session at VISION 2025 is a must. The event takes place from March 6 to 9, 2025, in Kansas City, MO. Attendees can look forward to elevating their mindset along with their business practices. To register and learn more, visit www.visionkc.com.

About Todd Hayes

Todd Hayes is a notable figure in the automotive service industry, known for his commitment to enhancing customer experience and operational efficiency. As COO of Adams Automotive and the founder of Auto Shop Answers, he has transformed traditional service centers into dynamic, customer-centric businesses that set new benchmarks for success in the sector.