Mobilus to Participate in Contact Center MashUp BOX 2025
Mobilus, a pioneering company specializing in CX solutions for contact centers, is set to participate in the upcoming event titled
Contact Center MashUp BOX 2025. This event, organized by ComDesign, will take place on
July 9, 2025, in Tokyo at the Sobokai Hall Annex. Mobilus will feature its latest innovations in AI-driven solutions, focusing on enhancing operator support and operational efficiency.
Showcasing the Operation Support AI – MooA®
At the Mobilus booth, attendees will have the opportunity to experience
MooA®, a groundbreaking operation support AI designed to assist operators in real-time by providing accurate transcriptions and summaries. MooA is set to transform after-call work (ACW) by streamlining processes and enhancing CRM integration, creating a seamless experience for both operators and customers. This AI is a cutting-edge tool designed to alleviate the burdens of daily tasks such as quality assessment and incident reporting.
By automating high-precision summarization and intent extraction tailored to different operational needs, MooA supports operators in maintaining high-quality interactions. The tool not only improves the efficiency of back-office operations but also helps in organizing valuable customer interaction data, making it easier for teams to utilize and leverage information.
For more details on MooA, visit the official service page
here.
Seminar Participation
In addition to the booth presentation, Mobilus will also be hosting a seminar at the event, titled:
“Redesigning Customer Experience through AI-Optimized Operations.” The seminar will explore the latest advancements in operator support, including the automation and optimization of post-call processes facilitated by AI technologies. Attendees will gain insights into how integrating tools like CRM systems can expand the role of AI in customer service operations, thus significantly enhancing customer experience.
Seminar Details:
- - Date: July 9, 2025
- - Time: 13:55 - 14:10
- - Speaker:
-
Yoshihiko Shintani
- Executive Officer, Sales Division Director at Mobilus
- A seasoned professional with extensive experience in telecommunications, Shintani has a background in sales strategies and contact center business management.
Event Overview
Contact Center MashUp BOX 2025 will run from
11:00 AM to 4:30 PM and is free to attend, though prior registration is required. This event promises to be an excellent opportunity for industry professionals to network, discover new technologies, and discuss the future of customer engagement.
Key Event Information:
- - Location: 1F & 3F Meeting Rooms, Sobokai Hall Annex, Tokyo
- - Official Website: Contact Center MashUp BOX
- - Registration Link: Sign up here
- - Organizer: ComDesign Inc.
- - Supporters: Nikkei Inc., Tsuzuki Electric Co., Ltd.
About Mobilus Inc.
Founded in September 2011, Mobilus is dedicated to designing customer experience (CX) branding that anticipates client needs and addresses challenges. Their flagship AI service, MooA®, focuses on operational support while driving the digitization of customer interactions through SaaS solutions like chatbots and voice bots. With over 500 implementations and recognized as the leader in chatbot market share for the past seven years, Mobilus is committed to elevating the standards of customer engagement.
For more information about Mobilus Inc., visit
here.
Conclusion
As Mobilus gears up for its participation in the Contact Center MashUp BOX 2025, the emphasis on innovative AI solutions is clearer than ever. The event will serve as a platform for showcasing how AI can augment customer service operations, thereby enhancing the overall customer experience in various sectors.