#Japan #Tokyo #Customer Support #Be With #Orix Life Insure

Orix Life Insurance: Enhancing Customer Experience with Be With

Orix Life Insurance, based in the heart of Tokyo, has gained a reputation for its commitment to customer satisfaction, operating under the guiding principle of "Transforming thoughts into a resonant form." They aim to ensure that their customers feel content with their choices, focusing on offering understandable products and services. With a strong emphasis on customer support, Orix Life Insurance is dedicated to providing personalized assistance for each individual, thereby earning the highest rating of "Three Stars" in two categories—"Contact Center" and "Web Support"—from HDI-Japan, a notable industry rating organization.

The Partnership with Be With

In the endeavor to maintain excellence, Orix Life Insurance partnered with Be With, a company specializing in outsourced customer center operations, to manage one of their contact center locations. Be With, headquartered in Shinjuku, Tokyo, has a strong reputation for rapid and reliable operational capabilities, which was a deciding factor for Orix Life Insurance in selecting Be With as their operational partner.

The need for this partnership arose amidst the sudden surge in customer inquiries due to the COVID-19 pandemic. Orix Life Insurance recognized the necessity to expand their operational capacity and began searching for reliable BPO vendors. Following a thorough evaluation of several companies, Orix Life was impressed by Be With's actionable proposals and grounded experience in the field, leading them to make the final decision.

Insights from the Interview

An insightful interview with Orix Life Insurance officials reveals numerous factors behind their decision to collaborate with Be With. They discussed critical elements such as achieving a balance between productivity and service quality. The implementation strategies designed by Be With contributed significantly to enhancing the efficiency of customer support operations, allowing Orix Life to adapt swiftly to challenging conditions.

The dialogue also touched on future perspectives, with Orix Life expressing optimism about further integrating advanced technologies and continuous improvements in their approach to customer care. This collaboration is projected to not only sustain but enhance the customer experience moving forward.

The Vision of Orix Life Insurance

Founded on April 12, 1991, Orix Life Insurance has been at the forefront of the insurance sector in Japan, with its headquarters located at Otemachi Place East Tower, Tokyo. Under the leadership of President Katsunori Kataoka, the company has continually focused on customer-centric solutions, ensuring that the voice of the customer resonates within their service model.

About Be With

Since its establishment on May 12, 2000, Be With has specialized in utilizing digital technologies to provide advanced contact center and BPO services. They have developed several solutions, including the cloud-based PBX called "Omnia LINK," along with various innovations aimed at enhancing operational efficiencies and customer engagement.

By leveraging these technologies, Be With not only aims to support its clients effectively but also engage in creating an exceptional user experience anticipated by their partners.

For further details on this collaboration and insights from the interviews, refer to the following link: Be With Case Study.

Conclusion

The partnership between Orix Life Insurance and Be With signifies a vital step towards fortifying customer service operations, particularly in challenging times. Together, they are setting benchmarks in the insurance industry for providing exceptional customer care, thus ensuring sustained trust and satisfaction among their clientele.