Tokyu Housing Management Successfully Implements AI SaaS 'IVRy' to Reduce Phone Response Hours by Over 800 Monthly

Revolutionizing Customer Support with AI

In a major step towards enhancing operational efficiency, Tokyu Housing Management has successfully integrated an interactive voice AI software as a service (SaaS) called IVRy. This implementation, which spans across a total of 14 phone lines, aims at automating phone responses for an astonishing 10,000 inquiries a year, leading to a more streamlined and productive workflow. In a recent interview, the executives from both companies emphasized the significant reductions in phone response times, achieving a remarkable over 800 hours saved monthly.

The Challenge

Tokyu Housing Management oversees approximately 69,000 corporate housing units and deals with a wide range of inquiries, totalling over 100,000 calls annually. During peak seasons, the inquiry volume skyrockets, leading the company to often deploy up to 60 temporary staff members just to manage these incoming calls. This