#United States #Los Angeles #Mr. Pickles #Otter #Revenue Recapture

Mr. Pickles Sandwich Shop's Challenges

Mr. Pickles Sandwich Shop, a popular chain located on the West Coast, is renowned for its fresh ingredients and welcoming atmosphere. However, like many restaurant chains, it faced significant challenges related to delivery errors and chargebacks. These issues led to substantial financial losses that particularly affected small franchise owners where every dollar matters. Over the years, Mr. Pickles franchisees struggled without the necessary tools or resources to effectively manage disputes related to delivery services.

Partnering with Otter

Recognizing the need for a solution, Mr. Pickles recently partnered with Otter, a company known for its advanced Revenue Recapture and Analytics solutions. This partnership aimed to address the pressing issue of chargebacks from third-party delivery platforms. Otter initiated a pilot program in corporate locations, focusing on automating the detection of errors and managing dispute requests effectively.

Impact beyond Financial Recovery

The initiative was a revelation for Mr. Pickles, illustrating that the impact of these tools transcended mere financial recovery. While the Revenue Recapture tool successfully reclaimed funds lost to errors, it also delivered insights that helped franchise owners better understand their delivery operations. Franchisees gained valuable intelligence on common errors in orders, enabling them to refine processes and enhance efficiency.

Chris Schefler, the Chief Operating Officer at Mr. Pickles, highlighted the tools’ additional value beyond financial reimbursements. "Before Otter, we wondered if tools like Revenue Recapture were worth the time for smaller franchisees. But Otter has shown us that it's not just about putting money back in your pocket. The data these tools provide help us make better decisions about delivery and improve overall performance," he explained.

A Transformative Experience for Smaller Franchise Groups

For smaller franchise groups, the introduction of Otter's solutions has been nothing short of transformative. These tools alleviate confusion caused by the inconsistent reporting across various delivery apps. Instead of reacting to delivery problems as they occur, franchisees can now proactively manage their operations with real-time visibility provided by Otter. This significant shift allows small team operations to focus on growth rather than constant firefighting.

Schefler emphasized the ease of implementation and ongoing support from Otter. "They were very responsive to all our needs and requests, making the onboarding and day-to-day use of their solutions quick and easy," he noted. Such support has been crucial for teams managing tight schedules and limited resources.

Successful Integration of Technology and Operational Strategies

With Otter’s strategies now in place, both corporate teams and franchisees at Mr. Pickles have experienced enhanced visibility into delivery performance. This newfound clarity facilitates improved collaboration among team members and more informed decision-making. "We've proven that delivery efficiency isn't just about getting refunds—it's about creating a stronger, more profitable delivery channel for the long term," Schefler said.

This advancement empowers franchisees to approach their business with renewed confidence, significantly impacting their growth trajectory. According to Schefler, "Otter has empowered our franchisees to grow their businesses with confidence, and that's a win for everyone."

About Otter

Otter specializes in innovative restaurant solutions that streamline operational chaos while increasing results through technology. With tools that encompass managing orders from multiple channels, financial metrics, and analytics, Otter assists restaurants in enhancing efficiency. Their partnerships with leading delivery platforms like DoorDash, UberEats, and Grubhub bridge the gap between physical and digital services. Renowned restaurant groups such as Denny's and Qdoba rely on Otter for smarter operations, significantly improving their performance in today's competitive market.