#Japan #Yokohama #Bell System 24 #Gartner IT Symposium #AVILEN

Upcoming Event: Gartner IT Symposium/Xpo 2025

The highly anticipated Gartner IT Symposium/Xpo 2025 is set to take place from October 28 to 30 at Pacifico Yokohama North, located in Yokohama, Kanagawa. This premier conference will bring together over 2,000 CIOs, IT leaders, and industry experts, making it one of the most significant events in the tech calendar.

One of the notable participants is Hiroshi Kato, the Executive Officer and Head of Digital Customer Experience (CX) at Bell System 24, who will join a session hosted by Kōtarō Takahashi, the CEO of AVILEN. The session titled 'The Current State of Generative AI: Towards Realizing Next-Gen CX' will focus on the intersection of AI and BPO, exploring critical points for collaboration between humans and AI as well as the essential knowledge management involved in effective AI utilization.

Session Details

• - Date and Time: October 28, 2025, from 5:00 PM to 5:30 PM
• - Venue: Pacifico Yokohama North, 1-1-2 Minato Mirai, Nishi Ward, Yokohama, Kanagawa
• - Featured Speakers:

- Hiroshi Kato, Executive Officer, Digital CX Division, Bell System 24
- Kōtarō Takahashi, CEO of AVILEN

Takahashi, who became the CEO of AVILEN in 2021, has a background in machine learning and has worked extensively on tsunami prediction research at the University of Tokyo. Meanwhile, Kato has extensive experience, having begun his career at Itochu Techno-Solutions before moving to the BPO sector in positions of increasing responsibility. His current work focuses on developing innovative solutions such as the 'Hybrid Operation Loop,' designed to optimize customer service through generative AI applications.

About the Gartner IT Symposium/Xpo 2025

Gartner's IT Symposium/Xpo is renowned for delivering cutting-edge insights and networking opportunities among leading figures in the IT sector. The 2025 theme, 'Agents of Transformation: Leveraging Knowledge to Break New Ground,' underscores the significance of knowledge as a tool for innovation. Participants will benefit from extensive sessions that will cover the latest trends in business and technology, as well as networking with experts and peers across diverse industries.

Attendees can expect a robust agenda filled with discussions on emerging technologies, actionable insights, and opportunities for collaboration between various stakeholders in the tech landscape.

Event Registration

The event requires prior registration, which is available on a paid basis. Potential participants can find more information and register through the official Gartner event page.

For more details, please visit Gartner IT Symposium/Xpo 2025.

About Bell System 24

Founded in 1982, Bell System 24 pioneered comprehensive call center services in Japan. The company has since established itself as an industry leader in BPO services, building a communication infrastructure that connects various businesses with their consumers. As a comprehensive BPO partner, Bell System 24 combines advanced human talent with cutting-edge technology to drive digital transformation and enhance business processes for clients. Their commitment is to support societal progress through innovation and communication, working towards sustainable solutions that address modern needs.

For further information about Bell System 24, visit Bell System 24 Official Website.