Sinch Celebrated as Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year
Sinch Honored as Adobe's 2026 Technology Partner of the Year
On April 21, 2026, Sinch, a leading communications platform, announced its recognition as the Adobe Customer Experience Orchestration Technology Partner of the Year. This accolade is a testament to Sinch’s unwavering commitment to enhancing customer engagement through seamless communication solutions.
The award highlights Sinch's pivotal role in empowering businesses to deliver connected experiences in real-time, leveraging Adobe's extensive ecosystem. According to Jonathan Bean, Executive Vice President of Global Partnerships at Sinch, this recognition emphasizes the evolving significance of communications as an integral part of customer experience orchestration. "Communications transform customer interactions, adding substantial value through optimized experiences," he stated.
In collaboration with Adobe, Sinch facilitates enterprises to implement personalized and scalable customer engagement strategies across various messaging platforms. This integration not only enhances data connectivity but also optimizes the customer journey, ensuring that brand interactions are timely, relevant, and trustworthy.
Adobe's Sahil Gupta, Senior Director of Business Development, praised Sinch’s efforts, noting that the company has exemplified exceptional collaborative innovation in extending the value of the Adobe Experience Cloud. "Our partnership aims to ensure organizations can offer connected, engaging, and effective customer journeys," Gupta remarked.
During the Adobe Summit 2026, taking place shortly after this announcement, Sinch showcased the evolution of messaging as a significant driver of customer engagement. They highlighted the capabilities of Rich Communications Services (RCS), which allows brands to create branded, interactive, and secure mobile experiences.
Visitors to the event could meet the Sinch team at booth #2314, where discussions centered around how SMS and RCS can empower real-time, cross-channel customer experiences. On April 22, a session featuring Sinch's Michael Ahearn alongside Alexandre Allemand from Google will delve into effective strategies for leveraging these technologies.
The acknowledgment from Adobe solidifies Sinch's position as a leader in the communication engagement landscape. As organizations continue to navigate the complexities of digital transformation, partnerships that enhance customer experience orchestration are more vital than ever.
For questions or further information regarding this prestigious recognition, please contact Fredrik Hallstan, Head of Corporate Communications at Sinch, or Mia Nordlander, Head of Investor Relations and Sustainability.
Sinch's designation as Adobe’s partner showcases the company's commitment to not only technological excellence but also to enhancing engagement strategies in the evolving marketplace. By fostering an environment of collaboration and innovation, Sinch is on track to influence how brands connect with their customers profoundly.
Stay tuned for more updates on Sinch's journey in enhancing customer engagement through innovative technologies!
Topics Business Technology）
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