Gnani AI Launches Contact Center Partner Program Ascent in the Middle East

Gnani AI Expands Into the Middle East with Ascent Program

Gnani AI, a leader in artificial intelligence solutions, has officially launched its flagship partner program, Gnani Ascent, in the Middle East. This ambitious initiative aims to transform customer experience (CX) technologies for enterprises across the Gulf Cooperation Council (GCC). The Ascent program is designed to cater to the needs of businesses in regulated sectors such as banking, insurance, healthcare, and government.

What is Gnani Ascent?

Gnani Ascent connects proven technologies from Gnani AI, including a Multi-modal Conversation AI, Voice AI, Agent Assist, and AQM/Speech Analytics, empowering regional technology partners to facilitate the seamless deployment of these advanced tools. The program aims to help GCC enterprises move their contact center operations from pilot projects to fully operational systems that enhance customer interactions.

The program also offers customized solutions for government and regulated clients by supporting resident deployments on their infrastructure. These deployments include fine-tuning for Arabic and other regional languages, ensuring that the solutions meet the unique needs of local customers.

Launch Event and Ecosystem Expansion

The launch of Ascent follows the unveiling of Gnani AI's sovereign AI stack in New Delhi, which was presented by the Vice-President of India, Shri C. P. Radhakrishnan. This new initiative marks the company's commitment to building technology ecosystems tailored for production and compliance within the Middle East. The program provides features such as language fine-tuning and auditability, which are crucial for handling regulated workloads.

Ascent has already formed partnerships with local companies, including Rise, iSteer, and Gibraltar Technologies. These partnerships are instrumental in bringing local expertise and leveraging existing enterprise relationships to deploy Gnani AI's Conversation AI suite, which includes Resident AI and Arabic language support.

Globally, the Ascent program has rapidly expanded, onboarding over 25 partners shortly after its launch. Notable partnerships include collaborations with Hexaware, Intel, Cisco, Fortanix, Vymo, Melento, and FCI, which further solidify the program's commitment to providing top-tier AI solutions to enterprises.

Proven Success and Future Prospects

Gnani AI's technology is already utilized by more than 200 enterprises worldwide, processing over 50 million calls daily in 22 languages. The expansion of its services into the Middle East through the Ascent program is a strategic move aimed at addressing the region's growing demand for modern, compliance-focused customer engagement solutions.

Ganesh Gopalan, Co-Founder and CEO of Gnani AI, emphasizes that India not only has the opportunity to adopt AI solutions but also to develop tailor-made intelligence for the sophisticated needs of Middle Eastern enterprises. The Ascent program unites various technology layers, ensuring that they work in harmony to deliver tangible enterprise outcomes.

Omar Alomari, Head of Business Development and Innovation at Rise, echoes this sentiment, highlighting that enterprises require AI solutions that go beyond mere customer inquiries, actively transforming their operations.

Fortanix also commends the collaboration with Gnani AI to create an architecture of trust, allowing enterprises to innovate while ensuring that their data remains secure.

In conclusion, Gnani Ascent represents a significant step forward in enhancing customer experience technology across the Middle East. With a commitment to ongoing innovation and collaboration, Gnani AI is poised to lead the region in transforming how enterprises interact with their customers, making every engagement more efficient and effective. For more information about the Ascent program and partnership opportunities, visit Gnani AI's official website.