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Fusion Connect Earns Recognition as One of America’s Most Admired Workplaces for 2026

On September 23, 2025, Fusion Connect, a prominent provider of managed communications and cloud solutions, was proudly recognized by Newsweek as one of America’s Most Admired Workplaces for 2026. This esteemed accolade shines a spotlight on the company’s commitment to fostering a work environment where employees feel valued and motivated.

Commitment to Workplace Excellence

Fusion Connect believes that the foundation of excellent customer service lies in a vibrant workplace culture. By establishing clear goals, promoting transparency, and showing genuine care for employees, Fusion Connect has cultivated an atmosphere where teams are inspired to exceed customer expectations. This belief is deeply woven into the company’s operations—ensuring that both employee satisfaction and customer service are top priorities.

Sheila McDougle, Vice President of Human Resources at Fusion Connect, states, “The passion and collaboration of our team make Fusion Connect a unique workplace. Being recognized by Newsweek brings us immense joy and reflects our dedication to creating an environment where our employees can thrive and innovate.” The fusion of employee support with customer interaction promotes excellence and drives Fusion Connect's mission to enrich customer experiences.

A Focus on Exceptional Customer Care

The recent acknowledgment places Fusion Connect among the foremost employers in the nation. According to Newsweek Editor-in-Chief, Jennifer H. Cunningham, the hallmark of a great workplace is one that ensures its employees feel appreciated and respected—something Fusion Connect exemplifies.

Bill Wignall, the Chief Executive Officer, remarked, “When our employees excel, so do our customers. By nurturing a supportive environment, we allow our teams to bring enthusiasm and innovative thinking to every client interaction. This is how we seamlessly transform workplace success into customer success.”

Metrics that Matter: Demonstrating Customer Excellence

Fusion Connect is staunchly committed to an atmosphere oriented towards customer satisfaction, reflected in its impressive Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) results. The company's NPS surged to unprecedented heights with a stunning increase of 154% year-over-year from 2024 to 2025, representing an 823% turnaround since 2023. Additionally, the number of loyal customers advocating for Fusion Connect has significantly doubled in just one year, indicating robust trust and loyalty.

In the realm of technical support, the CSAT ratings soared to an impressive 4.5 out of 5, illustrating the effective, quick, and caring service provided across both Tier 1 and Tier 2 support levels. The overall CSAT score grew by 9% year-over-year, reinforcing Fusion Connect’s unwavering dedication to delivering exceptional and consistent service.

Conclusion: The Path Ahead

By prioritizing a nurturing workplace culture, Fusion Connect empowers its employees to consistently deliver unmatched reliability, responsiveness, and partnership. This dedication not only secures customer satisfaction but also establishes the company as a leader in its field.

About Fusion Connect

Fusion Connect stands at the forefront of cloud communications, providing a comprehensive range of US-based managed services. The organization removes complexity, allowing clients to focus entirely on their business. With extensive technical expertise, Fusion Connect designs tailored communication and collaboration solutions that excel in effectiveness. Notable service offerings include managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, and Microsoft Teams solutions. Renowned for exceptional customer service backed by industry-leading uptime guarantees, Fusion Connect is committed to paving the way for customer success.

For more details, visit Fusion Connect or connect with their experts at +1-888-301-1721.