#Japan #ServiceNow #Tokyo #AI Market #TDC Software

Exploring the Future of Customer Relationship Management with AI

In the rapidly evolving landscape of customer engagement, businesses face pressing challenges such as rising inquiry volumes, delays in response times, and increased operator workloads. The forthcoming AI Market Conference 2026, scheduled for January 28, 2026, promises to shed light on how artificial intelligence (AI) can address these issues. Hosted by BizTech Co., Ltd. in Tokyo, this conference features leading experts from ServiceNow Japan and TDC Software, who will share insights on leveraging AI to innovate customer relationship management (CRM).

Key Issues in Customer Engagement

As businesses grow, customer inquiries can skyrocket, placing immense pressure on existing support structures. The need for timely and efficient customer service has never been more critical. This is where AI enters the arena, offering advanced solutions that can revolutionize the way companies interact with their clients.

During the conference session titled "AI-Powered Next-Gen CRM: A New Strategy for Customer Engagement," attendees can expect a deep dive into how ServiceNow's latest CRM platform utilizes AI for automated classification and routing of customer queries. This innovative approach allows for significant reductions in operational costs while simultaneously enhancing customer satisfaction.

Conference Highlights

Tatsuya Mori, Account Executive of ServiceNow Japan, brings a wealth of experience to the stage, focusing on optimizing business processes and driving digital transformation. Mori's session aims to illustrate how AI can facilitate seamless customer interactions without human intervention through solutions like self-service portals and knowledge utilization.

Joining him is Shingo Mizukawa, Managing Expert at TDC Software, whose unique career journey—from public service to sales in high-stakes environments—affords him a distinctive viewpoint on applying AI for improved operational effectiveness and customer value creation. Mizukawa will discuss practical examples from his tenure that exhibit the transformative potential of AI in CRM.

Why Attend the AI Market Conference 2026?

Not only will participants gain invaluable insights from top industry leaders, but the conference will also feature practical case studies and future projections about the ongoing evolution of AI in business. This event, with free registration, is designed for anyone interested in understanding how AI can be integrated into their customer service operations effectively. For those unable to attend live, a dedicated archive video link will be provided to all registrants, ensuring that no one misses out on the expertise shared during the conference.

Date & Time: January 28, 2026, from 9:00 AM to 4:30 PM (JST)

• - Online Live Streaming: Up to 3,000 participants
• - Offline Meetup: 6:00 PM to 8:30 PM (at Kyobashi Edgran)

Registration: Free (Pre-registration required)
Free Conference Registration Here

In Summary

The rise of AI in customer relationship management represents a significant advancement in how businesses can engage with their clients. The AI Market Conference 2026 serves as an indispensable opportunity for professionals to explore the practical applications of these technologies in their organizations. With inspiring talks, real-world case studies, and networking opportunities, attendees will walk away with a clearer vision of how to harness the power of AI for future success.