Lumel Emerges as a Leader in Customer Experience in EPM Market Study

Lumel's Renowned Customer Experience in 2025 EPM Market Study

On July 29, 2025, Lumel, a frontrunner in the field of no-code integrated planning and applications built on Power BI and Microsoft Fabric, was named an Overall Leader in terms of customer experience in Dresner Advisory Services' much-anticipated 2025 Wisdom of Crowds® Enterprise Performance Management (EPM) Market Study. This is a significant achievement for Lumel, especially since it marks the company's first inclusion in the study.

According to Howard Dresner, founder and chief research officer at Dresner Advisory Services, Lumel performed exceptionally, ranking above the average across various measures. This includes being identified as an Overall Leader in the Customer Experience Model and securing recognition as a Trust Leader in the Vendor Credibility Model. Notably, it ranked as the best in sales follow-up post-purchase and demonstrated high responsiveness in technical support.

The positive evaluations stem from genuine user feedback across diverse industries, showcasing the high satisfaction ratings and the confidence customers place in Lumel's solutions. Gopal Krishnamurthy, the founder and CEO of Lumel, expressed his pride in the recognition, emphasizing its importance as it arises directly from customer sentiments. He pointed out that Lumel's ability to seamlessly integrate planning with business intelligence while offering flexibility and ease of use is a key factor driving customer trust.

The Wisdom of Crowds® EPM Market Study is now in its 11th year, relying solely on data gathered from users who utilize enterprise performance management solutions. The assessment involves 33 specific criteria encompassing product functionality, ease of use, technical support, and perceived value for the price, effectively reflecting the demands and expectations of today's businesses.

Lumel's quest for excellence doesn’t stop here; the company has been innovating consistently. Recently, they launched PowerTable, enhancing their offerings with improved writeback capabilities and advanced reporting features tailored specifically for Power BI users. Not only does this innovation add tremendous value, but it also strengthens Lumel's market position.

In a rapidly changing business landscape, Lumel stands as an empowered choice for enterprises seeking to optimize their operational efficiency. Their solutions are designed to assist organizations in leveraging existing data platforms effectively while minimizing overall costs. By transitioning away from outdated BI, EPM, and data management systems, Lumel positions itself as a beacon of innovation and reliability.

As part of its commitment to excellence, Lumel has established a strong partnership as a Microsoft Strategic ISV Partner for Fabric. The company, headquartered in Plano, Texas, with an additional office in Chennai, India, currently employs over 300 staff members and serves a global clientele exceeding 3,000 customers. This impressive footprint reinforces Lumel's dedication to empowering enterprises with tools that help them not only meet but exceed their performance management goals.

To delve deeper into the findings of the 2025 Wisdom of Crowds® EPM Market Study, enthusiasts can access the full report through Lumel’s official website. As businesses continue to evolve, Lumel remains committed to advancing its offerings, proving that exceptional customer experience is at the heart of all its operations.

With constructive feedback leading the way, Lumel is not just following industry trends but actively shaping them, setting new benchmarks for customer satisfaction in the enterprise performance management sector.