WOW24-7 Unveils Groundbreaking Survey to Forecast 2026 Contact Center and CX Trends
WOW24-7 Unveils Groundbreaking Survey to Forecast 2026 Contact Center and CX Trends
WOW24-7, a leader in the global customer service outsourcing arena, has officially launched its innovative 2026 Contact Center & CX Operations Predictions Survey. This initiative aims to gather insights from executives across diverse industries, focusing on the evolution of contact center operations into strategic value centers.
Understanding the Landscape
The survey invites input from top-level executives in fields such as technology, e-commerce, retail, SaaS, healthcare, travel, and hospitality. Participants will share perspectives on issues vital to the future of customer support, including:
- - Adoption of Artificial Intelligence (AI)
- - Automation strategies
- - Methods for scaling customer support operations
- - Challenges in agent retention
- - Aligning support performance with measurable business outcomes
The responses collected will contribute to the creation of the 2026 CX Predictions Report, designed to provide aggregated benchmarks and forward-looking insights that will inform strategic planning for customer support and operations in the coming year.
Importance of Participation
As highlighted by CEO Denys Dubner, “Customer experience has shifted from being a back-office function to a boardroom priority.” This survey aims to capture the real-world priorities and challenges faced by CX leaders, translating those insights into valuable predictions for 2026. The forthcoming report will showcase how CX departments are transitioning from cost centers to value centers. Key themes will include technology investments, operational resilience, and customer retention strategies.
Reasons to Take Part
- - Benchmark your Contact Center AI ROI and Experience Center strategy against peers worldwide.
- - Gain exclusive early access to insightful findings and a shareable summary deck.
- - Receive an invitation to a closed-door executive debrief for deeper analysis.
- - Access optional custom reports based on industry and scale, all in a fully anonymized format.
How to Participate
CX leaders and executives interested in contributing to the survey can do so by clicking here. The survey will remain open until October 31st, and all responses will be treated confidentially, reported only in aggregate. This collaborative effort aims to address pressing issues within the field and transform the customer experience landscape.
About WOW24-7
Positioned as more than just another BPO provider, WOW24-7 redefines customer experience through its advanced Experience Centers. The firm blends human creativity with enterprise-grade AI, performance management, and analytics to not only solve issues but also create new opportunities for efficiency. By offering smarter routing, AI-enhanced workflows, proactive quality assurance, and a feedback loop for voice of customer insights, WOW24-7 minimizes effort for both customers and teams alike. This approach accelerates resolution times, reduces service costs, and enhances operational consistency at scale.
The company’s objective is to transform BPO relationships, making them feel more like in-house teamwork rather than mere transactions. WOW24-7 views CX as a vital catalyst for business reinvention. Rather than just focusing on scaling operations or reducing expenses, their solutions drive efficiencies as growth levers, liberating resources for innovation while bolstering reliability, loyalty, and customer lifetime value.
For more details about WOW24-7 and its innovative services, visit their official website at www.wow24-7.com.
Topics Business Technology）
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