Twentyeight Health and Aetna Join Forces to Enhance Women's Telehealth Services

Expanding Access to Women's Telehealth Services

In an exciting new collaboration, Twentyeight Health and Aetna Better Health® of Illinois are teaming up to enhance access to sexual and reproductive telehealth services for members. This initiative offers a much-needed improvement in how women can engage with their healthcare providers, reflecting a broader commitment to accessible and stigma-free medical care.

A Shift Toward Inclusivity

Twentyeight Health has established itself as a leading digital-first healthcare platform, dedicated to providing affordable reproductive and sexual healthcare to women across 43 states. The partnership with Aetna Better Health® of Illinois, a subsidiary of CVS Health®, marks a significant step towards inclusivity by allowing Aetna’s members to easily connect with healthcare providers online. This collaboration not only improves accessibility but also promotes culturally competent care, which is essential for effectively meeting the diverse needs of all women.

According to Dr. Lakshmi Emory, Chief Medical Officer at Aetna Better Health of Illinois, the goal is to empower members by removing barriers to care. She emphasizes that prioritizing accessible healthcare leads to better health outcomes for individuals. By utilizing Twentyeight Health’s platform, members can receive comprehensive women’s health services, including birth control prescriptions, family planning, STI treatments, and pregnancy care—all while remaining within the comfort of their homes.

Convenient and Cost-Effective Care

One of the standout features of this collaboration is the convenience it offers. Members can schedule appointments typically within one business day, allowing for rapid access to care. Additionally, services include home delivery of prescriptions and unlimited messaging with healthcare providers in both Spanish and English, ensuring effective communication without the hassles of traditional waiting room visits.

Bruno Van Tuykom, CEO and Co-Founder of Twentyeight Health, noted that being one of the few digital-first platforms accepting Medicaid compels them to extend their services to as many women as possible. He remarked on their responsibility to aid women in making informed decisions regarding their reproductive health, especially in communities that face historical barriers to accessing care.

A Commitment to Quality Healthcare

The collaboration aims to raise awareness and utilization of essential reproductive health services. By providing high-quality telemedicine consultations and a reliable option for expert medical advice, Twentyeight Health is revolutionizing modern healthcare, particularly for underserved populations. Their commitment to affordability is evident as they accept nearly all commercial insurance and Medicaid plans, alongside affordable out-of-pocket options for those without insurance.

The innovations introduced through this partnership have been recognized within the healthcare industry. Twentyeight Health has received accolades such as being featured in the 2024 Digital Health 100 (DH100) and Fast Company’s Most Innovative Companies list. These recognitions underscore their role in reshaping healthcare's landscape and highlight the increasing recognition of the importance of women’s health issues in society.

Conclusion and Future Steps

As healthcare continues to evolve, the collaboration between Twentyeight Health and Aetna Better Health offers a promising model of how digital solutions can enhance access to essential healthcare services. This partnership sets a precedent for similar initiatives aimed at empowering patients to take control of their health. For Aetna Better Health® members interested in exploring these newly available online services, they can visit Twentyeight Health's official website for further information.

By fostering an environment where care is personalized, accessible, and stigma-free, this partnership not only addresses immediate healthcare needs but also paves the way for a healthier future for women across the state of Illinois and beyond.