#United States #Texas #Keller #Polly Plumbing

Polly Plumbing Launches in Tarrant County

A New Kind of Plumbing Service

On November 25, 2025, Polly Plumbing, a family-run and female-founded plumbing business, kicked off its official operations in Tarrant County, Texas. With a vision to enhance the often frustrating experience of home services, the company aims to provide homeowners and local businesses with a fresh, neighbor-first approach to plumbing.

Based in Keller, Texas, at 1762 Keller Pkwy Ste 100, Polly Plumbing's comprehensive services include plumbing repairs, drain care, leak detection, water heater installation, gas line repair, and whole-home water filtration. Their service area encompasses Keller, Southlake, Colleyville, Trophy Club, Westlake, Roanoke, North Richland Hills, Arlington, Fort Worth, Flower Mound, Lewisville, and Argyle.

Born from Personal Experience

The founders, Polly Brady, CEO, and Haven Brady, President, drew on nearly two decades of personal experiences as homeowners and landlords to shape their company. Having faced multiple challenges when dealing with contractors, they aimed to create a plumbing service that puts the needs of customers first.

Polly emphasizes, "We understand the anxiety that comes with inviting a stranger into your home, worrying about hidden costs, and the often unclear communication surrounding plumbing jobs. That’s why we focused on crafting a business model that centers on respect, transparency, and exemplary services tailored especially for the female decision-makers in households, though it benefits everyone."

Values at the Core

Polly Plumbing's operational philosophy rests on three fundamental values crucial to a stress-free plumbing experience:
1. Clear diagnosis
2. Transparent pricing options
3. No surprise add-ons or adjustments post-approval

Haven Brady reinforces this commitment with, "Every homeowner deserves clarity in their home service dealings. You should understand the problems and solutions presented, along with associated costs from the outset. Our goal is to be the easiest plumbing service you've ever worked with." Their rigorous selection process for employees ensures only the most skilled and trustworthy plumbers enter clients’ homes, focusing not only on technical excellence but also on being kind and respectful.

Addressing Local Challenges

The team at Polly Plumbing recognizes the unique plumbing challenges that arise in Tarrant County, specifically the region's issues with hard water, aging infrastructure, and the impact of the local clay soil on plumbing systems. With water hardness often ranging from 140–180 mg/L in North Texas, the potential for issues within plumbing systems and fixtures significantly increases. Additionally, the expansive nature of local soil can create troubling conditions for slab foundations, making specialized plumbing services vital.

To tackle these challenges, Polly Plumbing employs modern leak detection techniques and prioritizes education, empowering homeowners to better understand their plumbing systems.

Community Connection

Polly Plumbing has established strong ties with its community, participating in local events such as Celebrating Southlake and the Trophy Club Fall Festival. Their mascot, Polly the Parrot, has become a beloved figure, welcoming families for photo opportunities at these gatherings. Recent addition to the management team, Texas native Gary Staggs, enhances their local presence as a 30-year plumbing veteran and Army veteran who embodies a team-focused leadership philosophy.

Polly Brady expresses the company's long-term aspiration: "We aim to become a household name, recognized for our reliability, fair pricing, and commitment to leaving homes cleaner than we found them."

The Polly Promise

To uphold exceptional standards, Polly Plumbing has introduced the "Polly Promise," ensuring that customers can expect:

• - Timely response to calls
• - Respect for both their time and home
• - Options that empower rather than pressure
• - Clear and straightforward language
• - Upfront pricing
• - Quality work done right the first time

This promise underpins their mission to foster lasting relationships with customers, property managers, and contractors in the community.

Looking Forward

Looking ahead, Polly Plumbing is committed to expanding its educational outreach, addressing critical topics such as leak detection and water quality challenges affecting residents throughout Tarrant County. To be prepared for any plumbing emergencies, they encourage local residents to save the company's contact details for future reference.

About Polly Plumbing

Polly Plumbing stands out as a female-owned and family-operated plumbing company dedicated to creating a customer-friendly experience focused on clarity, respect, and quality service. Their offerings span plumbing, leak detection, and water filtration services, tailored specifically to the needs of families in Tarrant County. Polly Plumbing emphasizes not only technical expertise but also community involvement, ensuring they hire thoughtfully, train intentionally, and celebrate their local roots.