Insights from a Recent Survey on Job Change Agents in Japan

Recent Findings on Job Change Agents in Japan

The latest survey conducted by KokoMoola investigates the utilization and satisfaction levels of job change agents among users in Japan. The aim was to uncover insights that could assist job seekers in making informed decisions when choosing a job change service.

Survey Synopsis

According to the survey results, Recruit Agent emerged as the most popular choice, being utilized by 71.3% of respondents, with over half (51.8%) indicating it as their primary service. Other notable mentions included doda and Mynavi Agent, demonstrating a trend towards relying on a single major agent for job changes.

When it comes to satisfaction rates, 58.0% of users expressed that they were at least satisfied with their experiences. The most common reasons for their satisfaction included a wide range of job listings (50.0%) and the quality of service provided by agents (46.0%). However, some concerns were noted, especially regarding the variability in the quality of agents (20.3%), which affected overall satisfaction ratings.

In terms of usage frequency, 56.1% of participants reported using more than one service, primarily to compare job listings (57.6%). This trend indicates a rising demand for access to multiple platforms to ensure a thorough search and evaluation of potential job opportunities.

Survey Methodology

The survey targeted individuals who have previously utilized job change agents to facilitate their career transitions. It gathered a total of 164 valid responses between March 25 and April 7, 2026, across various regions in Japan.

Breakdown of Job Change Agent Usage

When asked about the job change agents they utilized, the responses were:

- Recruit Agent: 71.34%
- doda: 47.56%
- Mynavi Agent: 32.93%
- Pasona Career: 23.17%
- Type Agent: 16.46%
- En Agent: 15.85%
- LHH Agent: 12.8%
- Type Women’s Agent: 10.37%
- DYM Employment: 10.37%
- Goodfind Career: 9.15%

Main Agent of Choice

For the primary job change agent, respondents reported:

- Recruit Agent: 51.83%
- doda: 19.51%
- Mynavi Agent: 8.54%
- Pasona Career: 6.71%
- Type Agent: 4.27%
- Type Women’s Agent: 2.44%
- LHH Agent: 1.22%
- En Agent: 1.22%
- DYM Employment: 0%
- Goodfind Career: 0%

Satisfaction Levels with Chosen Agents

Regarding satisfaction with their primary agents:

- Very Satisfied: 23.17%
- Satisfied: 34.76%
- Neutral: 32.32%
- Dissatisfied: 3.66%
- Very Dissatisfied: 6.1%

Reasons for Satisfaction

The factors contributing to satisfaction included:

- A diverse array of job listings: 50.0%
- Quality of agent interaction: 45.95%
- Match of jobs to personal preferences: 39.19%
- Smooth communication: 27.03%
- Helpful interview prep and document review: 20.27%
- Smooth process to offer acquisition: 14.86%
- Salary negotiation support: 10.81%

Points of Dissatisfaction

Conversely, dissatisfaction arose from factors such as:

- Variability in agent quality: 20.29%
- Limited job listings: 20.29%
- Mismatch in job recommendations: 18.84%
- Insufficient support: 18.84%
- Poor communication frequency: 15.94%
- Absence of job offers: 11.59%
- No significant complaints: 31.88%

Number of Agencies Utilized

In terms of agencies used, the distribution was:

- Only 1 agency: 43.9%
- 2 agencies: 34.15%
- 3 agencies: 12.2%
- 4 agencies or more: 9.76%

Reasons for Using Multiple Agencies

Respondents cited their reasons for using multiple agencies as:

- Job comparison purposes: 57.61%
- Desire for more job listings: 46.74%
- Evaluating agent quality: 42.39%
- Combining general and industry-specific agencies: 36.96%
- Anxiety over relying on a single agency: 17.39%
- No specific reason: 2.17%

About KokoMoola

KokoMoola's name originates from the idea of providing comprehensive information on various aspects of everyday life. They aim to assist all users in making the best choices possible.