360 Broadband Partners with GOCare to Enhance Customer Experience through Digital Solutions
In an effort to elevate customer experience, 360 Broadband has collaborated with GOCare, a prominent SaaS provider specializing in digital experience software. This strategic partnership aims to streamline customer engagement and bolster operational efficiency as 360 Broadband expands its services across Oklahoma and Texas.
GOCare's advanced solutions will seamlessly integrate with the existing platforms utilized by 360 Broadband, including key applications from Calix and Sonar Software. This integration will allow for a more unified and personalized interaction for subscribers, who can expect proactive notifications, enhanced self-help options, and real-time access to analytics and dashboards.
Kris McElroy, the CEO of 360 Broadband, expressed excitement about the partnership, stating, “GOCare aligns with 360 Broadband's dedication to delivering exceptional customer experiences. By integrating digital communication channels with our technology platforms, GOCare enables us to enhance the overall customer journey and offer flexibility in how our customers engage with us.”
The deployment of the GOCare Digital Experience Platform (DXP) will enhance customer touchpoints, providing tools such as GOCare Messenger, Connect, Outage Management, and Pulse modules. These tools are designed to not only improve the customer experience but also to empower 360 Broadband to scale operations effectively as its subscriber base continues to grow.
Mike Roddy, CEO of GOCare, highlighted the shift in the broadband industry toward digital communication channels. “Customer experience is a key differentiator in today’s market, and we are proud to support 360 Broadband in delivering superior service alongside our partners, Calix and Sonar,” he said.
By incorporating GOCare's innovative solutions, 360 Broadband also aims to address the increasing consumer demand for more sophisticated digital interactions. This demand comes as broadband service providers recognize the benefits that advanced customer experiences can bring to their personnel and service teams.
Stephen Eyre, Vice President of the Calix Partner Community, noted the importance of empowering forward-thinking broadband providers. He mentioned that GOCare's integration with Calix Cloud is essential for delivering unmatched subscriber experiences. “GOCare is a vital part of our ecosystem, pushing a new standard for digital customer engagement through innovative collaboration and technology.”
Ray Bixler, CEO of Sonar Software, added that the combined strengths of GOCare and Sonar’s solutions can significantly enhance operational efficiency and customer service for broadband providers. He stated, “We are empowering 360 Broadband and all our customers to achieve operational excellence and deliver seamless digital experiences.”
About GOCare:
GOCare is dedicated to transforming customer engagement in the broadband and utility sectors, offering a comprehensive software solution portfolio that includes a digital experience platform, SMS Chat functionalities, and advanced analytics tools.
About 360 Broadband:
Headquartered in Durant, Oklahoma, 360 Broadband focuses on providing reliable broadband connectivity to rural communities, enhancing access for homes and businesses across the region.
This collaboration between 360 Broadband and GOCare signifies a forward leap in ensuring that customer experiences are not just met but exceeded, setting a new retail standard in the broadband sector.
GOCare's advanced solutions will seamlessly integrate with the existing platforms utilized by 360 Broadband, including key applications from Calix and Sonar Software. This integration will allow for a more unified and personalized interaction for subscribers, who can expect proactive notifications, enhanced self-help options, and real-time access to analytics and dashboards.
Kris McElroy, the CEO of 360 Broadband, expressed excitement about the partnership, stating, “GOCare aligns with 360 Broadband's dedication to delivering exceptional customer experiences. By integrating digital communication channels with our technology platforms, GOCare enables us to enhance the overall customer journey and offer flexibility in how our customers engage with us.”
The deployment of the GOCare Digital Experience Platform (DXP) will enhance customer touchpoints, providing tools such as GOCare Messenger, Connect, Outage Management, and Pulse modules. These tools are designed to not only improve the customer experience but also to empower 360 Broadband to scale operations effectively as its subscriber base continues to grow.
Mike Roddy, CEO of GOCare, highlighted the shift in the broadband industry toward digital communication channels. “Customer experience is a key differentiator in today’s market, and we are proud to support 360 Broadband in delivering superior service alongside our partners, Calix and Sonar,” he said.
By incorporating GOCare's innovative solutions, 360 Broadband also aims to address the increasing consumer demand for more sophisticated digital interactions. This demand comes as broadband service providers recognize the benefits that advanced customer experiences can bring to their personnel and service teams.
Stephen Eyre, Vice President of the Calix Partner Community, noted the importance of empowering forward-thinking broadband providers. He mentioned that GOCare's integration with Calix Cloud is essential for delivering unmatched subscriber experiences. “GOCare is a vital part of our ecosystem, pushing a new standard for digital customer engagement through innovative collaboration and technology.”
Ray Bixler, CEO of Sonar Software, added that the combined strengths of GOCare and Sonar’s solutions can significantly enhance operational efficiency and customer service for broadband providers. He stated, “We are empowering 360 Broadband and all our customers to achieve operational excellence and deliver seamless digital experiences.”
About GOCare:
GOCare is dedicated to transforming customer engagement in the broadband and utility sectors, offering a comprehensive software solution portfolio that includes a digital experience platform, SMS Chat functionalities, and advanced analytics tools.
About 360 Broadband:
Headquartered in Durant, Oklahoma, 360 Broadband focuses on providing reliable broadband connectivity to rural communities, enhancing access for homes and businesses across the region.
This collaboration between 360 Broadband and GOCare signifies a forward leap in ensuring that customer experiences are not just met but exceeded, setting a new retail standard in the broadband sector.
Topics Telecommunications）
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