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First Orion Launches Protect+: A Game Changer in Call Security

In a world where spam and scam calls plague businesses, First Orion has introduced a much-needed solution: Protect+ Risk Detection. Officially launched on April 8, 2025, this cutting-edge service employs artificial intelligence to analyze inbound calls, enabling organizations to make informed decisions about how to handle them. The aim is clear: filter out unwanted calls and ensure only legitimate communications reach agents.

Addressing a Growing Concern

The issue of unwanted spam and fraudulent calls has escalated dramatically, leading to significant losses in both time and resources for businesses. According to industry experts, companies are facing an unprecedented influx of scams that not only disrupt operations but also represent a serious threat to sensitive information.

Josh Whitehurst, Head of Product at First Orion, highlights the economic impact: "Wasted time is wasted money. Protect+ is designed to give businesses full control over their inbound call security. By filtering high-risk calls effectively, we allow essential conversations to thrive."

How Protect+ Works

Protect+ leverages advanced analytics, categorizing calls based on risk levels and purpose. Here’s how it functions:

1. Real-time Risk Detection: Utilizing First Orion's proprietary risk assessment algorithm, the system analyzes incoming call data and assigns risk levels—high, medium, or low—to each call.
2. Call Categorization: Each call is identified and classified according to its intent, whether it's customer service, debt collection, or a scam.
3. Simple API Integration: Protect+ seamlessly connects with existing telephony systems requiring minimal downtime.
4. Actionable Insights: Businesses are empowered to decide how to manage risky calls—options include routing, labeling, or even termination.
5. Continuous Data Updates: The service is constantly updated with information from First Orion's live database, ensuring the latest in call security.

Target Industries

While every sector can benefit, Protect+ is especially crucial for fields that typically encounter a high number of fraudulent calls, such as:

• - Financial Services: Banks and credit unions often face deceptive practices that can compromise client privacy.
• - Healthcare: Protecting patient information is paramount, making this service vital for clinics and hospitals.
• - Insurance: Insurers can safeguard their clients against identity theft and fraudulent claims.
• - Retail: Retailers can enhance customer trust by reducing the chances of scam calls reaching their teams.

The First Orion Promise

As a leader in branded communication solutions, First Orion has consistently focused on improving customer engagement and providing insightful analytics. By introducing Protect+, the company not only fortifies businesses against spam and scam calls but also elevates the general quality of communication.

For more information on how Protect+ can enhance your business’s inbound call security, visit First Orion’s official website.

This solution is not merely a technical upgrade; it represents a cultural shift toward a safer, more secure communication environment for businesses across various sectors. With Protect+, companies can confidently filter calls, allowing only the most crucial conversations to take place—serving as a formidable ally in the battle against unwanted calls.

In conclusion, as businesses navigate the complexities of modern communication, solutions like Protect+ by First Orion will be essential for maintaining operational integrity, enhancing customer interactions, and ultimately driving success in a digitally connected world.