GOCare and CDG Join Forces to Enhance Customer Experience Solutions for Broadband Providers

GOCare and CDG Partner for Enhanced Customer Experience Solutions

In a significant move for broadband service providers (BSPs), GOCare, a distinguished provider of Software as a Service (SaaS) for digital customer experience solutions, has partnered with Communications Data Group (CDG). This collaboration aims to revolutionize the way broadband providers engage with their customers, enhancing overall service and operational efficiency.

GOCare's innovative customer experience (CX) solutions, combined with CDG's open and integration-friendly Operations Support System (OSS) and Business Support System (BSS) platform, promise to elevate how service providers interact with subscribers, streamline costs, and improve customer satisfaction. By focusing on a seamless integration of services, this partnership enables BSPs to focus more on subscriber engagement rather than internal operations.

An Integrated Approach to Customer Engagement

The alliance stands out for its commitment to delivering best-in-class solutions. GOCare offers tailored services such as GOCare Connect, which delivers an omnichannel solution that integrates various digital platforms into a cohesive interface for customer engagement. With the GOCare Insight Panel, agents receive real-time information on subscriber status, including third-party equipment details, facilitating prompt and informed interactions.

Beyond just engagement, GOCare Messenger automates notifications and inquiries regarding account management, bill payments, and service appointments, thereby simplifying routine inquiries for customers. The GOCare Pulse feature further enhances customer feedback processes by sending immediate surveys after key service events, such as installations or support ticket closures. This information is invaluable for continuously improving service quality and customer relationships.

Strengthening the Service Provider Ecosystem

The shared vision of GOCare and CDG revolves around fostering an environment of innovation and interoperability in the broadband sector. According to Tony Stout, the Chief Technology Officer at CDG, this partnership represents a natural evolution of their commitment to delivering open architecture solutions that cater to the dynamic needs of today's internet service providers. Stout emphasized, "Together, we are building a robust ecosystem that assists providers in enhancing their customer relations while driving efficiencies that are critical in a competitive market."

Rick Perkins, CTO and co-founder of GOCare, echoed similar sentiments, highlighting that the deep integration between GOCare's platform and CDG's capabilities unlocks immense potential for broadband operators. He remarked, "When platforms like ours collaborate profoundly, we can drive operational efficiencies, boost customer satisfaction, and lower costs across the board."

Noteworthy Implementations and Speaking Engagements

This partnership has already started to bear fruit, with common deployments featuring the integrated solutions in companies like Conterra Networks, Eastex, and Home Telecom. These implementations showcase how combining forces can lead to tangible improvements in service delivery and subscriber experience.

GOCare's commitment to this partnership is further demonstrated as they participate as a Platinum Sponsor at the CDG Customer Conference held on April 9-11 in Savannah, Georgia. At the conference, GOCare's representatives will present insights on their integrated solutions and the future of customer service in the broadband industry.

About GOCare and CDG

Founded by a team of telecom veterans, GOCare aims to enhance the digital experience for broadband providers. Their solutions seamlessly integrate with existing operator technologies to increase customer satisfaction and operational efficiency. GOCare currently serves over 30 broadband operators while facilitating more than 30 million digital interactions monthly.

Conversely, CDG specializes in providing cloud-based, SaaS OSS/BSS solutions tailored to service providers and carriers. Their operator-focused, open architecture approach allows clients to optimize their service ecosystems, driving growth and efficiency.

In conclusion, the partnership between GOCare and CDG signifies a promising shift towards more efficient, customer-centric service models in the broadband sector, ultimately serving to benefit both service providers and their customers alike.

Learn more about GOCare at GOCare's website and about CDG at CDG's website.