Nissen Credit Services Streamlines Operations with Omnia LINK Cloud PBX System

In a significant move towards modernization, Nissen Credit Services Corporation, headquartered in Kyoto, has implemented the cloud-based PBX and call center system, Omnia LINK, provided by Bewith Corporation, based in Tokyo. This enhancement aims to improve operational efficiency while maintaining the essential functionalities required by their customer service operations.

Background of Implementation

Nissen Credit Services, known for its official credit card catering to fashion e-commerce, oversees various tasks through its Customer Service Center. These tasks encompass customer support, sales promotion, and credit management. With the previous on-premises system nearing its maintenance deadline, Nissen initially considered continuing with the existing infrastructure. However, upon receiving proposals that greatly exceeded their budget expectations, they shifted their focus to explore cloud-based solutions to revitalize their system and achieve cost savings. This led to the consideration of Omnia LINK as a viable option.

Key Factors in Selecting Omnia LINK

During the selection process, Nissen Credit Services conducted a feasibility study to determine the best system that meets their operational needs. The study confirmed that Omnia LINK not only possesses essential PBX and call center functionalities but also effectively integrates with their core systems through CTI, alongside providing an outbound dialer capable of automatically calling through lists. The substantial cost benefits presented by Omnia LINK were decisive in their final selection.

Benefits Realized from Omnia LINK

By implementing Omnia LINK, Nissen Credit Services successfully modernized its communication system while achieving cost reductions. The integration of inbound and outbound functionalities into a single platform allowed for significant improvements in operational efficiency. Moreover, the system’s capability to textually transcribe call content in real-time enabled better visibility into the center's operations, allowing managers to support operators more effectively. As a result, the enhanced outbound dialing functionalities facilitated strategic calls tailored to customer phases, yielding a notable 4% increase in connection rates.

Features of Omnia LINK

Omnia LINK is a state-of-the-art call center system born from Bewith's extensive operational experience in the call center space. It incorporates advanced features such as high-precision voice recognition for real-time text transcription, designed to streamline the operations of both operators and supervisors. With its user-friendly interface, it promises to boost productivity and quality within call centers while promoting solutions for remote operations and various other advantageous outcomes.

For more insights into Nissen Credit Services’s implementation of Omnia LINK and its impact, visit this detailed interview.

Nissen Credit Services Company Overview

- Company Name: Nissen Credit Services Corporation
- Location: 26 Nishikujouinmachi, Minami-ku, Kyoto
- Founded: October 21, 2000
- Representative: President, Yoshiyuki Takemoto
- Business Activities: Providing financial loans, credit cards, life insurance recruitment, damage insurance agency services, information service provision, and related consulting.
- Website: nissen-ncs.jp

Additional Reference: Bewith Company Overview

Bewith specializes in cloud PBX solutions such as Omnia LINK, along with various digital services for contact center operations, promoting remote work approaches, and incorporating AI-OCR and RPA technologies for digital BPO services.

- Company Name: Bewith Corporation
- Location: 32F Shinjuku Park Tower, 3-7-1 Nishi-Shinjuku, Tokyo
- Founded: May 12, 2000
- Representative: President, Kenji Iijima
- Business Activities: Development and provision of contact center and BPO services utilizing digital technologies, including AI and DX solutions.
- Website: bewith.net