Mytel's Swift Response to Reconnect Myanmar After Devastating Earthquake

On March 28, 2025, Myanmar experienced a catastrophic earthquake measuring 7.7 on the Richter scale, leaving millions in urgent need of communication and assistance. In this time of crisis, Mytel, the sole mobile operator in the region, stepped up as a pivotal force in the recovery efforts, working tirelessly to restore connectivity and provide essential support to those affected.

Within 24 hours following the earthquake, Mytel's engineers dispatched a significant number of mobile broadcasting stations and activated backup systems across the region. Their rapid response led to the restoration of network coverage in the heavily impacted cities, such as Mandalay and Naypyitaw, which are vital for both residents and rescue operations. The company's commitment to reestablishing communication infrastructure was apparent, as they managed to restore international connectivity and bring over 90% of the mobile network in the disaster zones back online, despite facing immense challenges, including damage to more than 2,100 base stations.

In tandem with their technical initiatives, Mytel launched an emergency relief campaign shortly after the earthquake. They provided more than 4 million of their customers with free access to essential data and communication services, offering 1GB of data, 300 call minutes, and 300 SMS messages to reconnect families and friends and stay updated on the situation. Understanding the critical need for power in the aftermath of such disasters, Mytel also established over 500 mobile charging stations to help residents regain their communication capabilities.

Furthermore, Mytel was not just limited to communication. The operator took an active role in distributing aid, supplying 10,000 meals and nearly 5 tons of food to those impacted, and announced plans to broaden their relief efforts. As international aid began to flow into Myanmar, Mytel played an intricate role in facilitating coordination among the various global rescue teams that hurried to assist.

Notably, Mytel provided nearly 1,000 SIM cards to responding teams and additionally distributed 20,000 SIMs and 100 Wi-Fi hotspots, crucial for effective communication and collaboration among relief organizations. The deployment of five mobile base stations, alongside the optimization of 46 existing sites, ensured enhanced connectivity for field hospitals and search-and-rescue operations in the stricken cities.

Mytel's involvement extended beyond logistical support; their personnel actively participated in on-ground recovery efforts alongside Vietnamese and other international teams, showcasing a true spirit of partnership and commitment to the recovery of Myanmar.

A spokesperson for Mytel remarked, "Our goal is to empower Myanmar's people through connectivity and support, especially in times of crisis." The company is dedicated to enhancing the socio-economic fabric of the region, and the team's response to this disaster reaffirms their pivotal role as a leader in telecommunications and a supportive community partner.

About Mytel

Mytel, a brand of Viettel Group, is recognized as a leading telecommunications provider within Myanmar. Established with the vision of enhancing digital connectivity and access to services, Mytel continually invests in infrastructure and initiatives aimed at uplifting the nation's advancement and the well-being of its citizens. As Mytel continues to work towards rebuilding and enhancing Myanmar's communication landscape, their commitment to the development and empowerment of the community remains steadfast.