Ping An's EagleX Platform: A Game-Changer in Risk Mitigation During Storms

On May 13, Beijing faced a fierce hailstorm, with reports claiming hailstones of over 3 cm in diameter. This alarming weather event prompted a rapid response from Ping An P&C, the insurance arm of Ping An Insurance (Group) Company of China, Ltd.

Immediate Response to a Severe Storm

As regions of Beijing were battered by this unexpected storm, Ping An swiftly activated its emergency response measures. A total of 2,000 personnel from 38 branch offices were mobilized to coordinate efforts across risk control, claims processing, and emergency services. Making sure assistance arrived when it was needed most, 43 claims experts traveled from various provinces including Hebei and Shandong to offer immediate support in the affected areas.

By May 19, the scale of damage became apparent: Ping An PC had recorded 31,000 claims reports and settled over 10,400 of these cases, disbursing RMB 62.15 million in compensation to affected customers.

The Role of EagleX in Risk Mitigation

Central to this crucial response was Ping An PC's proprietary risk mitigation platform, EagleX. This advanced AI-powered system issued alerts to customers two hours ahead of the storm, which allowed 3.17 million individual users and over 20,000 corporate clients to take necessary precautions. Alerts sent included disaster prevention guidelines and safety tips, enabling many customers to safeguard their vehicles and property against the impending storm, significantly reducing potential losses.

EagleX integrates state-of-the-art technologies, such as big data analytics, satellite sensing, and machine learning. Its capabilities allow it to monitor and evaluate risks associated with nine different types of natural disasters, making it an indispensable tool for insurance products ranging from agricultural to property and automobile insurance.

Streamlined Claims Procedure

In tandem with its proactive alerts, Ping An also prioritized efficiency in claims processing post-storm. The company maintained constant lines of communication, and over 90% of affected customers received callbacks on the same day they reported their claims. Partnering with rescue teams and local repair shops, Ping An ensured that damaged vehicles were provided with immediate towing services, emergency repairs, and auto parts. The company pledged a