QuidelOrtho Achieves Prestigious Recognition with Excellence Services Label and Multiple Awards

QuidelOrtho Achieves Prestigious Recognition

QuidelOrtho Corporation, a leading name in the diagnostics field, has recently been awarded the coveted Excellence Services Label in the EMEA region. The award recognizes the company’s outstanding Customer and Technical Services, marking QuidelOrtho as the first medical device company to earn this distinction based on the international standard ISO 23592. This standard serves as a framework for crafting exceptional customer experiences.

In addition to this notable achievement, QuidelOrtho has also secured two prestigious Stevie Awards. The Gold Stevie Award was awarded for Customer Service Success, while the Bronze Stevie Award recognized the company’s AI Tech Focused Digital Transformation Team of the Year at the 20th annual Stevie Awards for Sales & Customer Service. These accolades underscore the company’s continuous efforts to enhance customer service and leverage technology for improved business outcomes.

A Testament to Excellence

Karen Taylor, Senior Vice President of Customer Experience at QuidelOrtho, has highlighted the significance of these awards. She indicated that these recognitions not only reflect the dedication and expertise of QuidelOrtho’s global teams but also showcase their enduring commitment to customer-centricity. "Achieving the Excellence Services Label confirms our focus on putting customers first and demonstrates the power of our quality management systems, training processes, and an unwavering commitment to continuous improvement," remarked Taylor.

The Excellence Services Label, awarded by Esprit de Service France, affirms that QuidelOrtho has successfully implemented strong frameworks and cultural practices aligned with ISO 23592. While this label is not a certification, it signifies that QuidelOrtho has demonstrated maturity, innovation, and a persistent focus on customer satisfaction everywhere it operates. The label covers various spheres including Customer Service, Technical Solutions, Training, and Field Service, illustrating the cohesive and customer-first approach QuidelOrtho strives to maintain throughout the customer journey.

Strengthening Customer Trust

For customers in the EMEA region, the Excellence Services Label serves as a validated assurance of QuidelOrtho's commitment to ensuring high-quality service experiences. It's a gateway for clients to recognize the reliability and efficacy of the support and service they encounter. While the recognition itself doesn't alter internal operations directly, it validates the foundational practices in place that foster exceptional service reliability.

QuidelOrtho's unique Care Quotient (QuidelOrthoCQ) program further underlines the organization's mission to align with the beliefs and values of its customers. This initiative is a testament to their dedication to empathy, compassion, and customer experience, distinguishing QuidelOrtho in the competitive diagnostics sector.

Commitment to Innovation

QuidelOrtho is dedicated to advancing diagnostics for a healthier future, continuously evolving to meet the changing needs of the healthcare landscape. Their expertise encompasses a wide range of areas including clinical chemistry and molecular testing. By combining these core competencies with a focus on customer experience, QuidelOrtho not only delivers accurate diagnostic solutions but also builds relationships with healthcare providers grounded in trust and collaboration.

To delve deeper into QuidelOrtho's commitment to customer excellence, listeners can explore a recent episode of the Repertoire Magazine Podcast featuring Karen Taylor, where she elaborates on the QuidelOrthoCQ initiative.

For further information about QuidelOrtho and their diagnostic solutions, visit quidelortho.com or follow them on LinkedIn, Facebook, and X.

About QuidelOrtho Corporation

QuidelOrtho Corporation (Nasdaq: QDEL) stands as a leading global provider of diagnostic solutions, focusing on delivering fast, precise, and reliable results that play a crucial role in improving patient outcomes, whether at the point of care or within clinical environments.

About the Excellence Services Label and Stevie Awards

The Excellence Services Label, awarded by the independent organization Esprit de Service France, recognizes companies that have shown commitment to customer service maturity. Meanwhile, the Stevie Awards celebrate excellence in various domains, gathering entries from across the globe annually. Each award signifies outstanding achievements in customer service, sales excellence, and business development.