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Exploring AI and BPO: The Future Ahead

In recent years, the integration of Artificial Intelligence (AI) in business process outsourcing (BPO) has moved from a niche endeavor to a fundamental aspect of modern organizational operations. This shift reflects the wider adoption of AI tools across various sectors, indicating that effective utilization of AI is no longer just an advantage for leading firms but is becoming essential for all businesses. However, the key challenge now lies not in adopting the tools themselves, but in the redesign and integration of processes and organizations that align with these new capabilities.

To delve deeper into this evolving landscape, an insightful event, 'The Future of AI and BPO,' is scheduled for February 18, 2026, in Shibuya. This event brings together thought leaders including Yoshinori Fukushima, CEO of LayerX, and Takayuki Fukatsu, CXO of Note and CEO of THE GUILD. Both speakers are prominent figures in AI application, making this dialogue a unique opportunity to understand the interplay between AI and business workflows.

The primary aim of this event is to examine how the next two years will reshape working styles, process design, and organizational structures within the context of AI and BPO. As we stand on the brink of transformation, the focal points of discussion will include:

• - Current State and Future Directions: Through discussions led by Fukatsu and Fukushima, attendees will gain a comprehensive understanding of where we currently stand with AI in BPO, as well as what changes can be expected in the near future.
• - Real-World Applications: The event will share success stories as well as insights from experiments that did not go as planned. This aspect is crucial for participants aiming to turn AI utilizations into tangible outcomes, providing learnings that are applicable across various functions such as human resources, back office, and operations.
• - Networking Opportunities: Following the keynote session, an off-line networking event will offer refreshments where attendees can mingle with speakers and fellow participants, fostering valuable exchanges of ideas and experiences.

The Agenda

The event will feature a detailed agenda beginning at 5 PM with a keynote discussion between industry leaders. Following this, an informal gathering will allow for further discussion and networking.

• - Keynote Session: 5:00 PM - 6:00 PM
• - Networking Session: 6:00 PM - 7:00 PM

Background: Reimagining Efficiency

With the acceleration of efficiency brought by AI in tasks such as document creation and research, many organizations have realized the necessity of improving hiring processes and other operational areas. However, the question of how to generate concrete results and create effective processes based on AI remains unanswered for many companies.

What is crucial now is developing a perspective that goes beyond merely using the tools. Instead, the focus should be on how to design AI implementation, incorporate these practices into the organizational fabric, and leverage them for informed decision-making. This event coincides with the release of Kohei Nagoya's book, 'Effective AI Hiring', which offers hands-on guidance on overcoming the challenges associated with implementing AI in business contexts.

Who Should Attend?

This event is geared toward:

• - Business leaders and professionals who are struggling with how to integrate AI into their operations.
• - Individuals interested in the latest developments in the AI and BPO sectors.
• - HR, back-office, and operations heads looking to adapt to the AI-driven landscape.
• - Anyone eager to connect with like-minded peers facing similar challenges.

Profiles of Our Speakers

Yoshinori Fukushima is a pioneer in applying AI within LayerX, focusing on digitizing economic activities and offering software solutions aimed at enhancing efficiency in company spending.

Takayuki Fukatsu stands at the forefront of generative AI utilization, known for designing work environments that maximize AI's capabilities, possessing rich insights from practical implementation.

Additional Information

The event is free of charge and has a limited capacity of 100 attendees on a first-come, first-served basis. We encourage interested individuals to secure their spots early by registering through the provided link.

This is an excellent occasion to tap into the collective expertise of industry leaders, glean valuable insights, and forge connections that could catalyze the transformation of your own organizational approach to AI and BPO.