SysAid Teams Up with Softchoice to Enhance AI-Driven ITSM Services for Customers

SysAid Partners with Softchoice for Enhanced IT Service Management

In a significant move signaling progress in the technology services sector, SysAid, renowned for its IT and Enterprise Service Management solutions, has officially announced a partnership with Softchoice, a well-respected provider of technology solutions worldwide. This collaboration aims to leverage artificial intelligence to enhance service management capabilities for clients around the globe, marking an important milestone in their journey towards modernizing IT services.

Transforming Service Management Through AI

At the heart of this partnership lies SysAid Copilot, a suite of generative AI features designed to revolutionize the service management experience. By utilizing structured tickets and readily available knowledge, SysAid Copilot empowers support agents to efficiently address and resolve client issues. Additionally, it presents a user-friendly conversational interface that enables both employees and clients to independently seek answers. This innovative approach not only reduces the reliance on direct support resources but also increases overall productivity and user satisfaction.

Tim Taylor, Vice President of Public Sector at Softchoice, expressed enthusiasm over the partnership, stating, "We are thrilled to partner with SysAid to deliver cutting-edge AI-driven solutions that empower organizations to transform their service management capabilities." This partnership promises to provide immense value to public sector clients, particularly as they seek agile and innovative methods to manage their technology infrastructures.

Complementary Strengths for Greater Impact

SysAid’s CEO, Avi Kedmi, also shared his excitement, emphasizing that this partnership is critical to the company's growth strategy. By integrating Softchoice's substantial expertise and customer base, SysAid aims to widen its reach and improve AI implementation across service management sectors. "This collaboration allows us to accelerate AI adoption and expands our global footprint, empowering organizations to unlock productivity and scale innovation," said Kedmi.

The partnership comes at a pivotal time as businesses increasingly seek efficient technological solutions that streamline operations and enhance service delivery. Navigating this competitive landscape necessitates a robust approach to IT service management; thus, SysAid and Softchoice are aligning their capabilities to meet these demands effectively.

About Softchoice and SysAid

Softchoice is committed to fostering agility, innovation, and security in organizations. Its solutions are tailored to create engaging digital workplace environments, ensuring employees are connected and motivated. By providing AI-driven cloud solutions with a focus on software asset management, Softchoice drives impactful technological innovation while optimizing IT expenditures for its clients.

SysAid, on the other hand, maintains its mission of liberating organizations by harnessing AI technology. With over 5,000 clients, including small businesses and Fortune 500 companies across 140 countries, SysAid is dedicated to enhancing service management through generative AI that adapts to user needs. This commitment includes facilitating seamless employee interactions and resolving issues promptly with minimal set-up requirements.

As SysAid and Softchoice join forces, they not only pave the way for advanced IT service management technologies but also set a new precedent in customer service excellence. The combined strengths of both companies are anticipated to yield remarkable transformations in organizations seeking to enhance their service operations and ensure a progressive digital workplace for their employees.

For more details on this forward-looking partnership and the transformative solutions set to emerge, you can visit SysAid's official website.