TISI Implements Techtouch AI Hub to Enhance Business Workflow Effectiveness

TISI Incorporates Techtouch AI Hub into GAIA for Enhanced Efficiency

TISI, a core company of the TIS Intec Group, has announced its adoption of the Techtouch AI Hub within its key business management system, GAIA. This decision comes as TISI seeks to enhance operational workflows from the approval process through purchasing and accounting. With around 7,000 employees utilizing GAIA, the integration leverages existing environments to rapidly implement generative AI capabilities. Key features include real-time assistance in document corrections during free-format approvals, aiming to reduce the likelihood of mistakes leading to rejections, and creating a user experience that doesn’t rely heavily on manuals.

Background of the Implementation

As a pivotal player in digital transformation (DX) across various industries, TISI has been focusing on improving the efficiency and quality of its business processes, particularly through its information systems department. While operating the GAIA system as a central foundation for critical tasks, TISI faced challenges due to the scattered nature of its internal systems. This included a high user input burden for less frequently used applications, leading to increased instances of rejections due to errors. Consequently, the rising cost of handling internal inquiries became a significant concern. TISI decided to adopt the Techtouch AI Hub as a no-code solution to implement generative AI on real operational screens, allowing for immediate user support without extensive system overhauls.

Key Reasons for Adoption

Given that TISI had previously integrated the Digital Adoption Platform (DAP) Techtouch, the company recognized several advantages in expanding to the AI Hub, particularly:

1. Rapid System Expansion Utilizing Existing Resources
The Techtouch AI Hub enables the implementation of generative AI on existing system foundations, eliminating the necessity for constructing new infrastructure from scratch. This aspect was praised for its practical scalability.

2. No-Code Operation Responsive to On-Site Needs
The system visualizes challenges faced on-site and allows for updates without additional development to the main system. This operational efficiency facilitates timely improvements to AI guidance content and regulatory check rules.

3. Agility in Development
The ability to quickly implement and verify features, such as content corrections in free-form text inputs, was emphasized as a critical factor, enabling scalable solutions tailored to practical on-site issues.

4. Consultative Approach to Generative AI Utilization
The approach transcended simple tool provision, offering consulting services that deeply understood TISI's business processes. This allowed for tailored support in utilizing generative AI effectively within actual business systems.

Future Outlook

Starting in January 2026, TISI has initiated partial operations utilizing GAIA and is actively progressing towards broader application across various business processes. Specifically, efforts are underway to construct an AI-driven navigation environment that verifies and corrects the validity of entries at the moment, particularly for forms prone to rejections. Additionally, pathways for users to seamlessly redirect to internal chatbots are being established, enhancing the ability to resolve queries instantaneously. The future strategy includes ensuring real-time updates for changes in policies or rules, thus decreasing the input burden on employees while maintaining overall business quality standards.

Comments from TISI

Mr. Ushirobako from TISI stated, "We identified the dispersal of systems and the associated costs from approval rejections as key issues. The ‘Techtouch AI Hub’ provides a rational means to incorporate AI into our existing workflows swiftly and effectively address on-site challenges without altering the core systems. We are committed to progressively enhancing the usability of our internal systems, intending to reduce administrative burdens while improving the quality of our operations."

About TISI

As a central entity of the TIS Intec Group, TISI offers contracted IT system and software development services across sectors including finance, manufacturing, distribution, services, public sector, and telecommunications, both domestically and internationally. The company aims to contribute to the realization of a vibrant digital society by partnering with clients to support their business growth through enhanced efficiency and advancement of comprehensive operations.
Learn more about TISI

Introduction to Techtouch AI Hub

Techtouch AI Hub establishes an “AI entry point” on business systems, facilitating natural integration of AI into daily operations. Positioned as an optional feature of the DAP Techtouch, it enables the centralized implementation of various AI initiatives within organizations, including chatbot access, input assistance, rule checks, and task automation.

About Techtouch Inc.

Techtouch Inc. is renowned for providing Japan's top Digital Adoption Platform (DAP), ‘Techtouch’, and AI Central Voice, a data strategy AI agent aiding corporate data utilization. ‘Techtouch’ displays real-time navigation on any business system, maximizing system use. Recently, by implementing generative AI through the Techtouch AI Hub, the company has significantly supported corporate DX and AI Transformation initiatives, widely adopting its solutions among major enterprises and public entities, earning accolades including the Good Design Award and recognition as a “J-Startup” from the Ministry of Economy, Trade and Industry.

Additional Contact Information

For inquiries regarding service implementation, contact:
Sales Representative: Iwabuchi
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For media inquiries, reach out to Techtouch Inc. Public Relations:
Nakagama, Goto, Fujioka
[email protected]