Corporate Visions Welcomes Lei Buendia as New VP of Customer Operations

Corporate Visions, renowned for its evidence-backed revenue growth solutions tailored for B2B organizations, has announced a significant leadership change. Lei Buendia has been appointed as the Vice President of Customer Operations, a move that underscores the company’s dedication to enhancing customer experience and operational excellence, particularly through the integration of advanced technologies and AI.

Buendia comes to Corporate Visions with over two decades of international experience, having established a reputation for her ability to scale global teams and implement innovative operational strategies for Fortune 500 companies. Her previous leadership roles at Willis Towers Watson and the London Stock Exchange Group have equipped her with the skills necessary to harness AI tools to streamline complex workflows and significantly improve client support. Her aim has always been to empower her teams to deliver superior service to their customers.

Among her notable achievements is the introduction of enterprise AI capabilities, including an in-house question-answering service. This initiative led to remarkable improvements in service quality and efficiency while preserving the critical human engagement that characterizes top-notch client support organizations.

Emily DiMiceli, CEO of Corporate Visions, shared her enthusiasm about Buendia's hiring, stating, "We are investing in the future of customer experience at Corporate Visions, where people, process, and technology converge to create measurable value for our clients. Lei brings a proven record of leading transformations through technology, always centering on the human element. We are excited to have her onboard as we develop the next generation of our revenue growth solutions."

In her new capacity, Buendia will steer the Customer Operations function, concentrating on the technical aspects of client onboarding, support, and integrations as they relate to Corporate Visions’ growing array of technology-enabled solutions, prominently including the flagship TruVoice platform. Her mission encompasses ensuring that each client interaction is seamless, responsive, and informed by real-time insights. This will involve blending the expertise of skilled teams with cutting-edge technology to optimize the customer experience.

"I'm thrilled to join Corporate Visions and contribute to the next phase of customer experience innovation," Buendia commented. She highlighted the transformative potential of AI and technology in service delivery, emphasizing the importance of the human touch behind these tools in making a difference for customers. Buendia expressed her eagerness to expand on this foundation with her new team.

Buendia’s strategic approach combines operational efficiency with a culture that prioritizes continuous improvement and accountability, drawing from her extensive experience in supporting global clients in complex, data-driven environments. As Corporate Visions upholds its commitment to enhancing its AI-powered offerings, Buendia will play a pivotal role in elevating customer experience standards.

About Corporate Visions

Corporate Visions is recognized as a leading provider of evidence-based revenue growth solutions for sales, marketing, and customer success. The company partners with global B2B organizations to equip their commercial teams with vital insights, training, tools, and technology, enabling them to realign their corporate cultures to better serve their buyers and achieve outstanding results.