Pasona's SINGU Introduces Revolutionary AI Features at Expo

Pasona Introduces New AI Capabilities for SINGU

On September 16, 2026, Pasona's General Affairs Department showcased its facility management cloud service, SINGU, at the Work Style Reform EXPO held at Tokyo Big Sight. This marked the first time in Japan that the newly integrated AI functionalities within SINGU were publicly revealed.

The Features of SINGU

Developed and operated by Poland's Velis RET, SINGU is a cloud-based facility management system designed to consolidate various types of facility and equipment information, including inspection records, repair history, and inquiries. Since 2019, Pasona has played a pivotal role in supporting the sale and implementation of this software across Japan. By centralizing data often fragmented across paper and multiple digital systems, SINGU enables seamless information sharing among different internal teams and external partners.

New AI Functionality

With increasing demands for digital transformation in facility management due to labor shortages, aging infrastructure, and complex operations, SINGU introduces advanced AI capabilities that aim to assist in several key areas. Traditionally, tasks such as transcribing inspection reports into a digital format, inputting equipment details into records, and reviewing historic response actions were time-consuming processes dependent on manual input.

The AI functions being revealed at this expo are designed to streamline such repetitive tasks, effectively making the workflow more efficient. Utilizing machine learning, the AI assesses inspection reports, photographs, and even audio to extract crucial information, presenting suggested entries for verification by the facility management team. This process not only minimizes input time but also reduces the possibility of human error, ensuring accurate data management.

Key AI Features

1. AI Report Reader: Analyzes inspection reports and identifies issues, automatically drafting input tickets to manage tasks effectively from report review to action initiation.
2. AI Equipment Capture: Users can take photographs of both the equipment and its nameplate, allowing the AI to extract vital details like manufacturer names, model numbers, and serial numbers to facilitate record-keeping seamlessly.
3. AI Ticket Summary: Summarizes user inquiries regarding defects or repair requests, detailing past responses, current situations, and future plans, thereby enhancing operational transparency and continuity.
4. AI Ticket Intake: Organizes and categorizes information inputted through text or voice, creating a structured proposal for ticket entry that streamlines the logging process.

Upcoming enhancements will include predictive maintenance capabilities to identify equipment failure risks early and SINGU Copilot, a feature that allows users to inquire naturally and obtain necessary information efficiently.

Target Audience

These advanced features aim to address the challenges faced by departments involved in general affairs, facility management, and facility operations. Potential users may struggle with:

- Extended time spent transcribing inspection reports or equipment data.
- Difficulty in tracking long inquiry or repair histories.
- Disparities in data recording methods across various personnel.

Experience SINGU at the Expo

During the Work Style Reform EXPO, attendees will have the opportunity to see demonstrations of the AI capabilities in action. From reading inspection reports to assisting in the registration of equipment data and overseeing maintenance progress, Pasona intends to highlight the complete digital transformation potential that SINGU brings to facility management.

Event Details

- Expo Name: Work Style Reform EXPO
- Date: September 16 - 18, 2026
- Location: Tokyo Big Sight
- Access: 3-minute walk from Yurikamome Line Tokyo Big Sight Station; 7-minute walk from Rinkai Line Kokusai-Tenjijo Station.
- Booth Position: 29-32
- Admission Fee: Free (registration required)