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Lightspeed Commerce Expands Leadership with New CTO Bhawna Singh

In a significant move for its growth strategy, Lightspeed Commerce Inc., a leading unified omnichannel platform, has announced the appointment of Bhawna Singh as Chief Technology Officer (CTO) on May 7, 2026. With over 25 years of experience in technology and engineering leadership, Singh is poised to steer the company’s AI initiatives and innovative product development, particularly within the retail and hospitality sectors.

Amidst an ever-changing and competitive landscape, businesses in retail and hospitality face the pressing need for efficiency. Factors such as rising operational costs, labor shortages, and multi-channel complexities are compelling companies to adopt smarter solutions in managing inventory, customer relations, and payments. Singh's appointment aligns perfectly with Lightspeed's mission to offer merchants advanced tools for streamlining operations and enhancing customer experiences.

The Profile of a Leader

Bhawna Singh arrives at Lightspeed with a rich background in technology. Most recently, she served as the CTO at Okta, refining the technology strategy for a global customer identity platform that supported millions of secure authentications daily. Previously, she was at Glassdoor where she not only led global engineering efforts but also played a pivotal role in accelerating the company’s international expansion. Singh's knowledge extends into the realms of AI, cybersecurity, and innovative product strategies, making her an invaluable asset to Lightspeed.

“Merchants nowadays must navigate exceptionally complex dynamics, and the technologies they rely on must evolve to meet these challenges,” Singh stated. “My goal at Lightspeed is to enhance our system so that it integrates all facets of commerce seamlessly—from point-of-sale systems to payments and inventory management.”

Dax Dasilva, the founder and CEO of Lightspeed, emphasized Singh’s unique balance of engineering prowess and strategic insight as pivotal for the company’s future direction. He remarked, “Bhawna is precisely the technology leader we need at this moment in our journey, particularly as we forge ahead with our AI roadmap.”

A New Era of Product Innovations

Under Singh's leadership, Lightspeed is rolling out innovative features aimed at improving operational efficiency and enhancing customer interaction. These innovations include:

1. RetailFaire Integration: Retailers can now seamlessly connect to Faire's global wholesale marketplace from within the Lightspeed ecosystem, drastically reducing the manual workload associated with product data entry.
2. AI-Powered OCR Inventory Entry: A new Optical Character Recognition tool automates the onboarding of inventory, thereby minimizing errors and improving accuracy.
3. AI-Driven Brand Recommendations: The system now generates personalized product suggestions within the Marketplace based on buyers’ past orders, increasing discovery and sales opportunities for brands.
4. Enhanced Scanner Features: With updated product lookup capabilities, sales associates can access essential promotional information in real-time, increasing the average sales value at checkout.
5. AI Menu Import for Restaurants: This new feature allows restaurants to digitize menus with greater ease, even from handwritten notes or printed formats, thus speeding up menu updates with less manual effort.

Alongside these enhancements, Lightspeed aimed to simplify the navigation experience across devices and expand its French service offerings in Quebec with Mobile Tap technology, enabling staff to manage orders and payments in a streamlined manner.

As Lightspeed continues down this path of innovation, Singh’s leadership is projected to be a crucial factor in shaping the future of commerce technologies. The company’s investments not only aim to improve performance but also focus on addressing the varied needs of its clients worldwide, ensuring they remain competitive and customer-centric.

About Lightspeed

Founded in Montreal in 2005, Lightspeed Commerce now serves ambitious retail, hospitality, and golf businesses across over 100 countries. As a leader in omnichannel technology, Lightspeed’s goal is to empower businesses through innovative point-of-sale, ecommerce, and operational solutions. The firm is publicly traded on the New York and Toronto Stock Exchanges (NYSE: LSPD, TSX: LSPD).

As Lightspeed embraces this new chapter under Singh's leadership, stakeholders are keen to see how these advancements in technology will impact the retail and hospitality landscapes, setting new benchmarks for success in customer engagement and operational excellence.