Quad Cities International Airport Enhances Emergency Preparation with Enlite Cloud Dispatch

Enhancing Emergency Response at Quad Cities International Airport

In a significant upgrade to its emergency response capabilities, Quad Cities International Airport (QC Airport) in Moline, Illinois, has partnered with InterTalk™ Critical Information Systems to implement the Enlite™ Cloud Dispatch system. This state-of-the-art technology aims to streamline and enhance the airport's dispatch operations, which is crucial for ensuring safety and quick response during emergencies.

The Need for Advanced Dispatch Systems

QC Airport, serving the dynamic Quad Cities area that spans both Illinois and Iowa, operates a 24/7 dispatch center responsible for managing multiple communication systems. These include P25/UHF radio systems and a legacy crash-phone system that connects the FAA control tower with airport services and emergency responders. Brennan Allan, the airport's IT Program Manager, expressed the necessity for an innovation that could handle this complexity effectively.

Enlite Cloud Dispatch: A Game Changer

InterTalk’s Enlite Cloud Dispatch offers a unique advantage by integrating advanced macro functionalities. With just a single button press, dispatchers can execute a sequence of essential actions, significantly speeding up the emergency response process. This means that responders can now send automated notifications, text alerts, engage camera feeds, and even open garage doors with a single click.

Jeff Kelly, Business Development representative at InterTalk, highlighted the advantages of the Enlite system: "We are excited to be part of QC Airport's modernization efforts. The one-touch macros combined with the cloud's flexibility empower dispatchers, enabling them to respond faster and more efficiently."

Cost-Efficiency and Scalability

Adopting the Enlite system under a dispatch-as-a-service model minimizes upfront investment costs for the airport. It allows for continuous software updates and ongoing support, ensuring that dispatch operations remain cutting-edge without requiring substantial capital expenditure. The initial implementation at QC Airport includes two operator workstations to ensure comprehensive operational coverage.

Positive Feedback from the Dispatch Team

The feedback from QC Airport’s dispatch team has been overwhelmingly positive. The system not only reduces the workload of dispatchers but also enhances communication efficiency, significantly speeding up response times. Allan noted, "The Enlite console in the control tower has successfully reduced our workload and streamlined communications. The ability to trigger multiple actions with a single push-button macro has drastically improved our procedures."

The Importance of Modern Technology for Public Safety

This upgrade at QC Airport is part of a larger trend within the aviation sector, which increasingly relies on innovative, cloud-based technologies to bolster public safety operations. InterTalk's commitment to scalable, mission-critical solutions is evident in this deployment, highlighting the growing demand for such advancements across airports nationwide.

Quad Cities International Airport serves as a vital economic hub, connecting travelers to the region through nonstop and connecting flights operated by major airlines. With a fully equipped 10,000-foot runway and a critical role as an International Port of Entry, the airport is uniquely positioned to benefit from these technological upgrades, ensuring the safety and efficiency of flight operations.

For more information on QC Airport's services or to learn about InterTalk’s innovative solutions, you can visit Quad Cities International Airport and InterTalk Systems.