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ADEC Innovations Celebrated as Service Provider of the Year

In a remarkable achievement, ADEC Innovations has been recognized as the Service Provider of the Year at the SSON Impact Awards 2026. This prestigious acknowledgment, announced during the Shared Services Outsourcing Week held in Orlando on March 18, 2026, marks the company’s first entry into this highly competitive awards program. Competing against some of the industry's leading entities, ADEC Innovations stood out for its exceptional contributions to the field of business process outsourcing (BPO).

Understanding the SSON Impact Awards

The SSON Impact Awards celebrate excellence within the shared services, global business services (GBS), and outsourcing domains. These awards, hosted by the Shared Services Outsourcing Network (SSON), recognize the accomplishments of organizations across four distinct regions: Europe, North America, Asia, and Australasia. Given annually during the SSOW conference in North America, the awards highlight the growing importance of outsourcing in enhancing organizational efficiency and service delivery.

What Makes ADEC Innovations Stand Out

The category of Service Provider of the Year is awarded to an outsourcing provider that has significantly impacted a Shared Services Organization (SSO). This impact extends beyond operational metrics, highlighting the provider's role as a vital partner contributing to the broader business success. ADEC Innovations earned this accolade based on a compelling case study presented by one of its clients, showcasing the delivery of results across three simultaneous initiatives. This involved expanding service scope, managing additional workstreams, and even extending operations to a new location in Nairobi, Kenya.

ADEC delivered on every element of their strategy while ensuring operational excellence and maintaining high levels of client satisfaction. Their commitment to incorporating Impact Sourcing practices into their operations not only allowed the client to realize substantial operational savings but also fostered increased business resilience and expanded bandwidth.

Insights from ADEC Innovations' Leadership

In response to this significant recognition, James Donovan, Co-Founder and CEO of ADEC Innovations, expressed his pride in the team’s achievement. He remarked, "Winning in our first year of entering, particularly in the Service Provider of the Year category, speaks volumes about ADEC as an outsourcing partner. We are proud to be recognized alongside global organizations that have shaped this industry for decades. This award reinforces the notion that success isn’t solely about scale but about the way we support our clients and deliver a meaningful impact."

Donovan also acknowledged the commitment of the global delivery teams, stating, "This award belongs to you. Every day, you go above and beyond to deliver work grounded in innovation, discipline, and expertise—enabling us to stand confidently among such outstanding peers."

About ADEC Innovations

For over 30 years, ADEC Innovations has been at the forefront of providing optimized BPO capabilities along with advanced technology solutions. The company leverages automation and artificial intelligence to enhance Global Business Services (GBS) functions. ADEC’s custom-managed solutions are designed to drive operational excellence, boost resilience, and deliver cost efficiencies—all aimed at helping clients expand their global footprint and achieve substantial, measurable results.

As a purpose-driven organization, ADEC Innovations champions sustainable outsourcing practices and is dedicated to helping clients achieve their sustainability goals through impact-focused services. Their consistent dedication to excellence is what sets them apart in the competitive outsourcing landscape, making this award a testament to their hard work and commitment to client success.