Estnation Implements Hybrid Cloud POS System 'poscm_plus' Across All Stores

Introduction to poscm_plus

WebBase, based in Toyonaka, Osaka, has launched its latest innovative product, the hybrid cloud POS system, 'poscm_plus'. This system has been adopted by Estnation, a prime retailer based in Shibuya, Tokyo, specializing in original clothing and lifestyle products. The new installation marks a significant upgrade from the previous POS system that had been in place for over ten years and was beginning to show its age.

Overview of Estnation

Estnation is known for its unique offerings that include clothing, fashion accessories, and gift items, making it one of the top specialty retailers in Japan. The company operates out of Shibuya, where their flagship store is located at 2-11-1 Sendagaya. For more information, you can visit their official website.

Motivation Behind the Upgrade

The decision to upgrade to 'poscm_plus' was influenced by several factors. The old POS system was becoming less reliable, with concerns over maintenance arising as the hardware aged. Additionally, obsolete peripheral devices were clashing with the contemporary brand image that Estnation aims to maintain. During discussions regarding a simultaneous switch to a new point system offered by a partner company, the introduction of 'poscm_plus' seemed timely and relevant. Furthermore, positive feedback and prior successful deployments within the group reduced apprehensions regarding system compatibility.

Advantages of poscm_plus

The benefits of transitioning to 'poscm_plus' have been immediate and substantial. Estnation staff noted a significant increase in operational efficiency due to the user-friendly interface and responsive customer service provided by WebBase. The cloud-based nature of 'poscm_plus' allows for seamless updates without downtime, which is essential for maintaining the fast-paced retail environment.

Estnation's management appreciates the ease with which their existing hardware can be integrated with the new system, helping to reduce operational costs and align with environmentally friendly practices. The ability to use existing devices, such as Toshiba Tec’s various POS units, reduces the need for expensive upgrades and minimizes waste by avoiding the disposal of functional older hardware.

Features of poscm_plus

'poscm_plus' is designed to meet diverse retail needs. Its versatility allows it to function across different platforms, from tablets to dedicated POS terminals, facilitating its adoption across various retail setups while ensuring a sleek, minimal footprint. This functionality assures retailers that they can adapt to changing market demands without straining resources.

Moreover, 'poscm_plus' provides extensive customization options and can be deployed in various environments, whether on-premises, in the cloud, or as a hybrid solution. This adaptability is crucial for retailers looking to differentiate themselves in a competitive landscape.

Commitment to Customer Support

WebBase prides itself on its robust customer support, offering assistance 365 days a year, from 9 a.m. to 11 p.m. The commitment to outstanding service is clear in their proactive logging of client support interactions, and they provide detailed reports on support engagement monthly. Retailers accustomed to insufficient response times or disjointed support will find a fresh approach with WebBase, as they strive to ensure every inquiry and challenge is addressed effectively.

Conclusion

WebBase remains dedicated to fostering a zero-waste vision for the retail environment through the 'poscm_plus' hybrid cloud POS system. With a mission centered on 'creating valuable retail experiences' devoid of excess, WebBase proves its relevance and capability within the highly competitive fashion retail sector. The continuous evolution of their technology is informed by real-world feedback from retail professionals, ensuring they remain at the forefront of retail innovation.

With a steadfast goal of leading the fashion retail industry in Japan, WebBase’s journey showcases their commitment to innovation, customer service, and sustainability.

For more information about WebBase and their offerings in hybrid cloud POS systems, please visit their website.