#Japan #Tokyo #CRM #Virtualex #Tokyo Yakult

Transforming Customer Relations with Virtualex iXClouZ

In a significant stride towards digital transformation, Virtualex Consulting Co., Ltd., part of the Virtualex Group headquartered in Tokyo, has publicly showcased a successful implementation case of its cloud-based call center CRM service, Virtualex iXClouZ, at Tokyo Yakult Sales Co., Ltd. This company is renowned for delivering various health products, including Yakult, Milk Milk dairy drinks, and beauty items containing lactic acid fermentation extracts.

Tokyo Yakult Sales has always prioritized delivering health and beauty to the community while ensuring their status as a reliable daily partner by extending their services beyond mere product delivery. They engage in various community safety initiatives, including crime prevention activities in collaboration with local governments. Their guiding principles emphasize customer support, gratitude, and unwavering dedication to their mission. The company strives to be a respected and trusted entity among the community, aspiring to foster a sense of pride.

The Need for Modernization

Prior to using Virtualex iXClouZ, Tokyo Yakult faced challenges with managing customer information through a combination of paper forms and Excel sheets, leading to inefficiencies. The requirements identified included:

• - Transitioning from a paper-based system to a digital solution that enhances searchability.
• - Consolidating customer inquiries from various sources into a single management system.
• - Reducing the manual workload of daily data aggregation tasks.
• - Re-evaluating the dependence on FAX and paper documents in their workflow.

Implementation of Virtualex iXClouZ

The introduction of Virtualex iXClouZ has led to impressive outcomes for Tokyo Yakult. The major effects documented include:

• - The elimination of paper-based management, achieving a unified CRM repository for customer data and interaction history.
• - A remarkable reduction in the time required for daily aggregation tasks from approximately one hour to streamlined monthly batch processes. This allowed operators to focus on their core customer service duties more effectively.
• - The scrapping of around 5-6 pages of paper reports per case, resulting in a more sustainable practice with zero storage requirements.
• - Enhanced capability to instantly search and present similar cases during significant complaint scenarios, improving reporting accuracy to management.
• - The transformation of the department from a cost center into a profit-driven entity, showcasing a shift towards a sustainable business model.

The Future with Virtualex iXClouZ

Virtualex iXClouZ is an all-in-one, subscription-based cloud service designed specifically for call center operations. Based on the multi-channel CRM software inspirX, it efficiently aggregates and connects customer data from various touchpoints for improved utilization. Its flexible implementation ensures clients can adopt the service without substantial upfront costs while accommodating varying business sizes and requirements.

Virtualex Consulting underlines the philosophy of "Succession with You", emphasizing long-term partnerships that foster continuous customer success, beyond one-time achievements. By merging consulting, technology, and operational capabilities, they provide clients with comprehensive support throughout their digital transformation journey.

For detailed inquiries about the Virtualex iXClouZ implementation case or to explore how this cloud CRM solution can benefit your organization, don't hesitate to reach out to Virtualex Consulting.

About Virtualex Consulting Co., Ltd.

Since its inception, Virtualex Consulting has been dedicated to enhancing the interactions between businesses and their customers, striving for remarkable customer success as the cornerstone of growth. The company has now evolved to assist clients across various sectors in navigating their CRM digital transformation, integrating consulting, technology, and operational excellence.

For more information or queries, please contact Virtualex Consulting through their dedicated contact form.