#Customer Harassment #TMJ #Customer Service Policy

TMJ Implements New Customer Support and Harassment Policies

TMJ, a prominent BPO company under the SECOM Group, headquartered in Shinjuku, Tokyo, has introduced two significant policies aimed at safeguarding employee rights and enhancing the quality of customer experience. These policies, dubbed the Customer Support Policy and the Customer Harassment Response Policy, were established on September 1, 2025, and subsequently publicized on September 10, 2025.

Background of the Policies

Operating primarily in Business Process Outsourcing (BPO), TMJ acts as a vital partner to its clients, facilitating critical communication with customers. Due to shifting consumer behaviors, changes in business practices, and a declining workforce, the need to reevaluate service delivery has never been more pressing. For TMJ, ensuring the protection of employee rights and improving response quality is a fundamental corporate responsibility.

The continuous occurrence of customer harassment (referred to as